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I too, tried to cancel my account with CastleRock only to be told that I had to finish my 3 years. When I tried to cancel after the 3 year period, I was told that it had automatically renewed. So far I have sent a letter to the BBB of Illinois, written to the President of CastleRock, Brian Johnson, and tomorrow will disable the system. I refuse to pay any more months of service after my 3 year contract ended but need to know if there is anything that I can do to end this contract. IF there is anything that someone knows of that we can do to stop this practice, please let me know. I will be glad to help stop the unfair business practices of this company and would love to see them go out of business!
Company Business Name: CastleRock Security
Country of complaint: United States
Address: Arlington Heights, Illinois
CastleRockSecurity.info this is the address of the CastleRock Security Complaint Forum, if enough people use it, it will beat castlerock's own site for searches of "CastleRock Security"
Approximately 3 years ago 2 men arrived at my home and sold us on a home security system. They represented themselves as working for Firstline Security. My account was then sold to SAI Security and now sold again like a ten dollar [censored] to CastleRock.
On June 23rd 2011 I sent a letter to Castle Rock (as this was at the end of my contract) and I received and email response from them indicating they could not accept my request and automatically renewed my account for another year. I contacted the customer service department and was told it would cost me $518.00 to buy out of the contract. Since June 23rd I receive no less than 3 calls a day asking me to submit my payment. I've tried several times to cancel and they refuse to do so.
I feel like I am being held hostage by this company with no where to turn.