I arrived at Cape Town international Airport on Thursday 23 July 2026 at 7.30am. There were cones placed at the booms and I was instructed to park on level 1 which was apparently Valet parking and got my ticket.
I returned on Saturday 25th July at 12 and when I inserted my ticket the fee was R680 on the screen and immediately I got a notification on my phone that I was debited R3 160. According to the fees on the website, even if it is Valet parking which I had no choice but was TOLD to park on level 1, the fee should be R176 FOR 12 to 24 hours. I was charged R3 160 which is a MAJOR overcharge and I cannot afford that kind of money.There was no one to assist and I was told to take it up with ACSA.
Before I take to social media I would like to give ACSA and opportunity to respond swiftly and return my money.
Country of complaint: South Africa
Desired outcome: I want a refund for the overcharge immediately.
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