Cape Jewel review: Bad customer service, failure to meet customer requirement

In late March 2024 my fiancée bought me a ring a Cape Jewel Paarl Mall, he then proposed on the 29 March 2024, the ring was small. I went the next day to the store for an exchange which they refused and told me they can only do resizing they do not do any refund or exchange. I agreed for resizing and was willing to pay extra because I loved the ring, they told me it would take up to 3 days for me to get it back which I waited for. On the 3rd day they called my fiancée to tell me to come and choose another ring because they cannot do resizing on the ring. I told them I am not choosing another ring because I wanted to do that the first day I came in and they refused so I wanted my ring resized or they make me the same ring but in my size or they refund me, they refused and after a long communication they told me they would call me the next day with a solution, after I have requested their head office contact details which they refused to give me. The next day they did not call until I decided to call around 3pm they told me to come in they will give me my refund. Later that day 3 April 2024, 17:20pm they swiped my Capitec Card on their FNB speed point machine a slip with refund being approved was printed. I asked how long the refund would take to reflect on my account they told me about 3 days. 09 April 2024 9:20am I called the store the manager Iris/Irene answered the phone I enquired about my refund not reflecting, she told me she will have a look and call me back. At 12pm I called again she said the money was through on their side the problem is lies between my bank and me which I called the bank immediately the bank then checked of any pending amount to my account which they found none. I called the store several time with no luck hours later the manager called, I told her she should stop messing with me because I will report her for fraud, she told me the bank was coming over to the store she would call me the next day, I asked her the exact time she would call she told me 10am. At 11am the 10 April 2024 I called the store to speak to the manager and person answered the phone told me the manager was off until next day, asked her what was happening because she had said she was going to call me today after inquiring with the bank. she said she would call the manager and get back to me. An hour later I called again the lady that answered the phone told me the manager says she will fix my issue the next day when she is at work. I then told her she can do that, but she must just know that I am going to report her because what she is doing is fraud.