Campbell Comfort System/Hutchinson review: Repair

We (were) customers of this company Campbell Comfort Systems in West Deptford NJ. They are now Hutchinson.

We had a no heat situation in which a repairman can out to let us know that the circuit board was bad and had to ordered at a cost of $1700. A week later they come back with the circuit board only to find a secondary problem with the gas valve that would cost us another $1500 and another week with no heat. I called and expressed my displeasure. After getting no traction trying to get this part expedited, I told them forget it we are no longer their customer since they have no problem having a customer of theirs out of heat for two weeks.

We brought in another company that got the part in a day and has us up and running with our heating. The gas valve that Hutchinson was going to charge us $1500 for we got repaired for $220 TOTAL! Part and installation! We also found out the circuit board we were charged $1700 for costs $105! I will add that it took their repairman 15 minutes to install it and I'm being generous with that timeframe.

I don't know where this goes or what happens from here, but this was just too outrageous for me not to report these crooks.

Regards

Bill Byrne

71 Holly Dr

West Deptford, NJ 08096

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