Rona

I ordered appliances online as my stove is not working.
So Rona St. Catharines call to confirm and told me they can deliver June 3rd and can not do anytime sooner! I asked IF I need to cancel what is the process and they said I can cancel anytime.

I got a second call from Rona within 5 mins and informed me if I wanna cancel I need to inform them within 24 hours. I said if I do I will let them know.

I didn't call coz I don't want to cancel.

I recieved an email today with a cancellation WHO AUTHOZIED IT? I don't know.

Called Rona and they said they can not do anything I have to go online and reorder or call 1866 number to get the same price. Now the 1866 number is busy for last 2 hours not even waiting straight busy.

1. 1st rep when she said June 3rd I asked her what Day is June 3rd, I am driving I can not check her reply was she can not check the day for me.

2. The lady who called and told me I have to let them know within 24 hour if I cancel said she doesn't wanna spend time on ordering if there is a possibility on cancelling and when I said I have not decided and if I do I will call her... She hung up on me without even listening to me properly.

3. After they cancelled my order when I called Rona upset. The resp who picked up he said they are so busy and getting more than 800 calls so I need to understand (now what I need to understand that Rona made a mistake and cancelled my order without my authorization)

Now I am also working I am not doing all of this sitting home doing nothing. I am going to work taking customer calls emails 1000 of them do I behave with my customer like this no. Do I have thousands of work yes coz that's I go to work so that I can provide the right service and if I make a mistake I try to cooperate and resolve the issue for my customer even if the error was not done by me.

N what's the experience I got from Rona

An order which got cancelled... I don't know if I would be able to resolve it... Don't know if I will get my appliances on time or now for this whole mess if I am going to get a delivery on time?

The only mistake I did was asking a curious question what is the cancellation process and Rona stuff member did a great assumption and made this whole mess for me in this pandemic days!

I am feeling helpless! Thank you Rona for this amazing service