The Brick reviews and complaints 1
View all 1342 complaints
Replied
The Brick - Grill chef bbq
Hello I bought a 72,000 bbq on Friday, June 17, 2022. We got it home and assembled it last night, June 20, 2022. While assembling we noticed there was no handle for the lid. We called the Chatham Brick and they did nothing to help us. Basically told the handle is in the box. We confirmed it was not in the box. Instead of suggesting some help they said it was our word against theirs. There was absolutely no customer service at all, just accused us of lying. We need a handle.
Desired outcome: We would obviously like a handle for the bbq. If this is how the brick treats their customers, then we will bring it back assembled for a full refund. Please contact me about my concerns
The complaint has been investigated and resolved to the customer's satisfaction.
We have received your comment. Thank you!