Byd review: Byd han

Subject: Unacceptable Service and Disappointment with BYD HAN Purchase

Dear BYD Team,

I am writing this email to express my complete dismay and frustration with the horrendous experience I've had with your company during the recent purchase of a BYD HAN from your showroom.

The handover process was a sheer disappointment. Five minutes before closing time, Mr. Mustafa received the keys without any celebration or proper car reveal. The car was unceremoniously parked outside, and shockingly, there was no information provided about the car charger installation, a basic expectation for an EV purchase.

The lack of instructions on operating the car, coupled with a complete neglect in explaining the car's technological features, reflects a level of incompetence and disregard for customer satisfaction that is utterly unacceptable.

Adding insult to injury, the premature handover on the 28th January disrupted our plans, making us endure a prolonged wait without adequate communication. It's evident that the sales team's primary concern was closing month-end sales rather than ensuring a satisfactory customer experience.

Without having any car chargers in stock , selling the car without knowing when the chargers will come is also not acceptable , as we dont want to buy the charger from a third party . The amount of cars you have in stock there should be one charger for each car wether the customer buys it or not!

Furthermore, the absence of a reserved charger, failure to explain essential gadgets, and the belated realization of a missed feature two days later are glaring examples of the lackadaisical approach towards customer service.

Our payment in full cash was expected to secure a superior level of service, but what we received was a blatant disregard for professionalism and customer care.

To make matters worse, the unexpected recovery of the car on the 30th for tinting and ceramic coating, services we had already paid for and expected to be part of the initial agreement, is unfathomable.

This experience has been nothing short of a nightmare, and we are deeply disappointed with the BYD brand. We trust you will take immediate and drastic measures to rectify these glaring shortcomings, or you risk losing customers who expected more from a reputed company like BYD.

This level of incompetence and negligence is unacceptable, and we demand a swift and comprehensive resolution to these issues.

Sincerely.