TV Shop reviews and complaints

This company keeps sending me text messages, almost daily and has been doing this for months. How do I stop this? Thanks Kate

Be careful dealing with this company they ripp people off and do not care they try put the blame back on u they lie and steal my family and I ended up homeless from then stealing my $ and taking forever to give it back. If u have a choice do not buy anything from them u will be sorry they promise 30 day $ back guarantee they don't say your first payment was $300 they give u $99 and charge $199 service fee and still expect u to pay for postage to return the usually not as described item stay away u will be ripped off they are criminals read reviews about tv shop they get a 1 star rating terrible and there is bad reviews one after another after another u have been warned don't take my word for it do your own investigation u will be glad u did

Bought this machine thinking it would half decent quality. Firstly, 3 months in, bungee cord for left hand began fraying. Secondly, 4 months in, red bungy underneath came loose & the rebounder frayed.
Ask for help on getting replacements, got sent them for all aspects that were broken. They didn't fit the machine & when I advised this, it's my fault.
I have tried for 4 months to get the replacements replaced, but they keep saying user error.

I have been waiting 3 days for a manager to call me

They took money out of my credit card without my consent.
They sent me an email with a payout figure.
But the customer service man wanted more.
I am disappointed & disgusted at the lack of customer service.
The man was supposed to ring me before taking the money & he did not.
[protected]

See following correspondence received after notifying the TV Shop on 26/6/2018 that I wanted to return the items.

I didn't receive a call or email advising me of a return number. I have had numerous phone calls and emails from Brand developers asking for payment. I have explained the situation and have requested a copy of the said email sent with a return number.

I was told that there was no response to the email so it is now too late to return items. I would have thought if there was no response a follow up phone call should have been made. They can call asking for payment.

Email sent on 31/7/2018
To whom it may concern,

I did not receive a follow up email with a return number for these items.
I have had many conversations with your people explaining this.
They are saying an email was sent with a return number but I have no trace of the email hence why there was no response from me. I have had the items packed ready to oust back since 26/6/18.

Please resend the email and approve the return of these items otherwise you give me no choice but to take this matter further.

Regards
Jackie
Jackie Cavner
Arden Homes
[protected]

On 26 Jun 2018, at 11:39 am, Customer Service wrote:
Good Afternoon,

Thank you for your email.

Please be advised this has been sent to the correct department for review.

Please allow up to 2 business days for a response from this department.

Any further questions, queries or concerns please don't hesitate to contact us.

Kind Regards,
Delane Brider

Customer Support Team - Customer Management

Website NZ: www.tvshop.co.nz
Website AU: www.tvshop.com.au
Email: [protected]@tvshop.co.nz

From: [protected]@mail.com
Sent: Monday, 25 June 2018 6:50 p.m.
To: Customer Service
Subject: Brand Developers: Enquiry

Name: Jacqueline Cavner
Email: [protected]@mail.com
Phone: [protected]
Enquiry: would like to return goods. Order number [protected]. Do i need a return number.