They the company Nuvella advertise a free product sample. I didn't order their product but like others got charged $161.35 on my credit card dated April 24, 2017.
This company is a scam say away. Buyer beware.
They approached me on email and promoted a trial sample and pay for shipping only.
When I was charged on my credit card I called my bank to help me resolve my problem. I got in contact with the fraud department. They actually called the company Nuvella with me being the third party on the phone line. We eventually got to talk to a manager and got future delivers stop. Now we are looking at a customer refund on my credit card.
On April, 2017 I ordered "free samples" of Nuvella skin care products - "just pay shipping". I received order confirmation that a charge for $5.79 would be processed on my master card. Subsequently I received a small sample tubes of the cream. While I received my credit card statement today, I see that I was charged $149.93 on April 15 from avivacsdesk.com without my permission. After I called the card center and find out it is Nuvella. The staff of the card center told me that lot of people have my situation and complaint this company but they don't have the refund at all. Don't trust Nuvella Free Sample and it is false.
I am so mad! I got my trial Nuvella. Today I realized that a place I didn't know of (I had to google it) billed me for $161.00 for a product I didn't even know existed! The place Wonder Wearhouse.com, (UK business) a totally different creams etc.. I called Nuvella to not only cancel my account but to ask them if they sell or give our info out to other companies. How can you be billed if you didn't agree, especially not knowing what this place is?? He would NOT give me a yes or no answer!! So you HAVE to cancel your account within the first 14 days within receiving your trial or if you don't...
On March 23, 2017 I ordered "free samples" of Nuvella skin care products - "just pay shipping". I received order confirmation that a charge for $7.69 and $5.79 would be processed on my VISA Debit card. Subsequently I received 2 very small sample tubes of the cream. While reviewing my bank statement today I see that I was charged $149.93 on April 6 from a company called Honors Beauty and $143.31 on April 10 from a company called Gentle Touch. After some research I discovered that both these companies names are associated with Nuvella. I called the company to complain and ask for my money back...
So basically I answered a call to try the trial offer paying only postage. Before I had even finished my 30 day sample I noticed my credit card had been charged 122plus133 for whatever I gave no permission to carry on and consider me a willing customer!i am trying to locate a confirmation number all I can see is customer service @trynuvella.com order 2BB7F5FF02