Northwest Redevelopment review: Deceptive selling practices 5

August 20, 2009 we signed an agreement to have vinyl siding installed on our home. Rick Napoli, owner of Northwest Redevelopment came on that date and presented us with a new vinyl siding that solid, not flimsy like the old vinyl siding, a siding that would take a flying rock off a lawn mower and not dent or puncture it. A siding that was pleasing to the eye with no visible seams. I said if this is true I will take it.

He wrote up the agreement, everything that was to take place, the type of siding, fixtures replaced, doors replaced, gutters replaced, color of the siding, warrantee, etc… They were to also arrange the financing of the project. On the contract it was noted that the siding would be New Market Square Lifetime vinyl siding, and I assumed it was a solid core siding that he had just presented me with. Even in the brochure it gives you the impression that there would be no visible seams. There are two comparable pictures with one picture of old vinyl siding with a gapped exposed seam and the other looking solid with no gapped visible seam.

I was under the impression I was getting solid core siding.

Things progressed very slowly and communication was very poor but there were little steps being taken and the work was being done, just at a snail’s pace. In December work finally started, we added we wanted them to add new vinyl windows to the upstairs since I just replace the downstairs windows we thought what a better time to get them all done. In our agreement Rick verbally said anytime we have a remodeling project to go through his company and we would get the very best price available. We would be able to take advantage of his discounts. I know I got a very good deal on our downstairs windows and they are quality windows, and I thought he would be able to save me even more on our upstairs windows.

Work began with the contractors tearing off my old lap siding and trim, preparing to install doors and windows and insulating and weather sheeting the outside. Once that was complete they started to install the siding. I noticed it wasn’t the siding I had agreed to, I stopped work and the contractors left. I made several calls and after several debates and some education on my part I found out that what I had signed in the contract for the type of siding I was to get and what was presented to me at the time Rick was writing the contract were two different things. I felt I was stuck with a house with no siding and there was nothing I could do about it. So I grudgingly agreed to pursue installing the current siding.

When I received the invoice for the windows I went to my building supply and checked on what I could have bought these through them. I would have saved a couple thousand dollars going through my building supply. I called Rick and told him about it, he said he would make it right. He never has.

We were finally notified approximately 3 months after our initial conversation with Mr. Napoli, that financing was complete and 1st Security Bank of Washington would be holding the papers.

Just prior to the project completion we were contacted by an individual, by the name of O’Conner who identified himself as a representative from 1st Security Bank of Washington. He stated he needed to meet with us so we could sign the preliminary financial documents for the siding project. We arranged to meet at a mutual time and place, O’Conner never showed. There were repeated calls and no return calls until the following day. We re-scheduled and he then showed up almost 45 minutes after our set time.

O’Conner asked us to sign some documents, I asked if these were final documents and was told that they were preliminary documents and the final financial documents would be signed upon completion of the project and after completing a walk through to verify that the completed project met our expectations. I specifically asked this question because of the poor communication that Northwest Redevelopment demonstrated and the fact that there were issues yet unresolved. We did not want to sign anything that bound us financially to begin payments on an unsatisfactory and incomplete job. O’Conner assured us these were preliminary documents and the final documents would be prepared and signed at completion of the job. We were assured of this multiple times during our conversation with O’Conner.

During our meeting with O’Conner, we repeatedly voiced our disappointment in the job, the product that was applied to the exterior of our home and a list of other complaints. One specifically being some faux rock we were trying to obtain and get installed through Northwest redevelopment. It was during this conversation that O’Conner informed us that he was the brother of Mr. Napoli and was a man of his word. He was going to make everything right and in addition, he had some rock that a past customer did not want and he was going to deliver this rock to our house the very next day. We have yet to hear from him.

We have never received or signed a loan application from Northwest Redevelopment, nor have we signed the job completion papers. It now appears that the documents O’Conner presented us with were actually the original loan documents.

We have started making payments on this debt even though the project wasn’t completed to our agreement and there was great misrepresentation from Northwest Redevelopment and namely O’Conner. Come to find out O’Conner is the brother of Rick Napoli, and works for Northwest Redevelopment not 1st Security Bank of Washington. He never has worked for the bank.

Northwest Redevelopment misrepresented the siding they were to install and misrepresented themselves as bank officers. I would like to know if I have a good case for a legal matter. I’m not happy with the whole experience and have struck it as a learning experience.

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