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Emirates Customer Affairs Complaints & Reviews

Emirates Customer Affairs / emirates negligence and disrespect toward elderly

Mar 9, 2018

Subject: horrible experience with my emirates flight I'm writing to you with major concerns regarding emirates flight and ground staff support at dubai. My mother was traveling emirates from brussels to chennai with stopover in dubai on 22 february 2018. Knowing her medical condition (bilateral reconstructive foot surgery), we opted to fly emirates due to the great customer awards received and feedback from friends. Upon booking, I ensured she would have a wheelchair from departure to destination for each flight. Due to her medical condition, she's unable to walk. This wheelchair was once again...

Emirates Customer Affairs / What does Emirates Customer Affairs actually do?


My brother and I had a bit of a weird experience on 13 June 2007 at JFK International - it's fairly minor compared to the other complaints. Anyway, i'm a real stickler when it comes to customer service so i reported the incident to Emirates Customer Affairs almost immediately when i arrived at my destination. All i wanted was a reasonable explanation for what had happened. The response i received after an "investigation" was conducted was extremely generic and ignored the facts i had presented in my complaint. I've been battling with Customer Affairs for over 2 months now and...