Menu
CB Online Shopping Cutterpros.com

The good, the bad, and the ugly - discover what customers are saying about Cutterpros.com

Welcome to our customer reviews and complaints page for Cutterpros.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Cutterpros.com.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Cutterpros.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Cutterpros.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Cutterpros.com. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
A
3:21 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cutterpros.com Horrible product and company

We ordered a cutterpros.com vinyl cutter.

The first thing we noticed is that the woman who answers the phone seems to be on drugs in that she talks so fast and is so hyper you can not carry on a conversation with her. The company would be well served to dump her, if not for her, maybe we could have worked out the problems. I told her at least 10 times she has to slow down, but of course she didn’t.

The cutter showed up, we hooked it all up, installed the software (very poor software) and nothing worked. We worked with this hyper woman for over 6 hours trying to make it work and they finally told me "You have to remove all other software on the computer". That seemed pretty absurd especially nowhere did they say their cutter needed a dedicated computer. We said no thanks, and said we wanted to just return it.

Thanks when the problems really started.

I bought the cutter over the phone, at that time this same lady told me, " it is 100% guaranteed".

When the cutter didn’t work, I told her send a call tag to pick it up. She then sent me a page on a web page with return rules. Their problem is I didn’t buy it online and she cant add rules after. I told her, send a call tag or I am going to throw it away. I called American Express and canceled the charge. I wrote them several times telling them I did a charge back and to send a call tag or I would dispose of the crap cutter. It has now been a few weeks and I get nothing out of them. I didn’t have to pay for it because I spend an obscene amount on my AMEX every moth that they automatically charge back the sale without any problems. So, the cutter and accessories still sit here. I didn’t pay for them, they wont pick it up and I will be throwing it in the trash very soon.

I would avoid this company like swine flu! They really need to fire this super hyper, non listening, chain smoking sales person. They know who she is, there is no need to mention her name. They also need to pick yup this cutter already. If they had just done that, I don’t think I would be taking the time to write this.

AVOID CUTTERPROS.COM AT ALL COSTS!

Read full review of Cutterpros.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
Brian L. Hahn
Peoria, US
Oct 04, 2010 9:23 pm EDT

Hi apswater,

Do you still have the cutter? Let me know if there is anything I can do to make amends.

Regards,
Brian

ComplaintsBoard
I
12:25 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a vinyl lettering machine from the website cutterpros.com back in November of 2007. When I received my cutter, there were no instructions and I would call the number listed for technical support and either it would just ring and ring or be transferred to a voice mailbox that was full, so you couldn't even leave a message. After months, I...

Read full review of Cutterpros.com and 12 comments

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.