The complaint has been investigated and
resolved to the customer's satisfactionResolved Buca di Beppo — Complaint on service
resolved to the customer's satisfaction
On Friday September 30th we visited Buca di Beppo Maple Grove, because we really love Buca food, the last two times we were there the service was really poor. We were there a month ago we didn't like the service but we decided to go back because we like the food, but this time we had a really bad experience. We got there, we waited like 20 minutes untill they finally sat us, we still waited about 20 minutes untill the server finally came, then we ordered our drinks, then we waited almost like another 20 minutes to get our drinks we placed our order, after we got our food my son ordered a kid Chicken Parm. and he didn't like it so he decided to get a Mac & Cheese instead we told our server right away, she told us that she was going to order that for us and never brought it out, we waited and waited my son was crying because he was hungry and was the only one with no food. Another server walked by and we told her we needed to speak to with the maneger. A tall man named David came out with a really STRONG voice and we explained our situation he told us that the kitchen was really busy and that he would bring it to us and he never came back either. Finally our server came back and brought our bill we payed when we were leaving we saw David in the hallway arguing and yelling to a server named A.J. I belive. What kind of a maneger do you guys have tha was unprofessional. We really love the food but the service was horrible, we don't want anything for free from you guys. I just want to let you know what kind of poor service we recieved.