The complaint has been investigated and
resolved to the customer's satisfactionResolved Brick,Tyson — the worst recliner sofas
resolved to the customer's satisfaction
We paid $2081.42 for the recliner sofas in March 2009.
The following problems - first week all the screws came apart from just opening the loveseat recliner.
repaired- changed to assorted screw, but the short screw was taken back.
" - twice the sewing had to be done for the cover of the boxe, so problem same.
- the seat comes apart each time we use to open the recliner, from first day and
up to now. we dont open the chairs, handle for recliner broke once and now again so long wait. leather need to be changed, no respond for this at all.but picture was taken long ago. recently repaire guy damaged my leather part and the fabric at the back riped. problems not fixed but more added to it. so as honest costumer we would never shop again. also no other family member should and would not shop again at the brick. We want our money back and pick up your sofas A.S.A.P. My 5years warranty, but 2 years is waisted. Because now we need to move nothing has been done yet. we are extremly upset that we can not use the recliner for people that comes over to use it.