Brandwine Graphics LLC review: Non-reimbursement as a result of low quality logoed sweatshirts

September 1, 2022 we received an order of 44 logoed sweatshirts along with t-shirts in various colors/sizes amounting to charges of $3,330 from Brandywine Graphics, LLC in Hampden, Maine. We handed them out to employees and kept some for customers that we did work for. The sweatshirts all shrunk a full size. Once we started to get the calls from employees, we gathered them all back up and handed out a larger size to everyone. We then contacted Brandywine to explain the issue. We took in the washed and unwashed sweatshirts which they agreed had incurred excessive shrinkage. This resulted on us being short on the larger size, we had alot of smaller sizes that we couldn't immediately use but decided we could hand them out as time went on to customers. Our solution was that because we had to move everyone up a size and so had to purchase 4 at the larger size, that we only felt we should be comped the cost of the 4- 4XL Sweatshirts we had to reorder. Brandywine took pictures of the shrinkage, submitted to the vendor and had us pay full price for the additional ones purchased as the vendor had indicated that they would issue a credit for 16 of the original purchased sweatshirts. It was more than we asked but thought that it was very fair. Unfortunately, that wasn't true and as soon as we paid for everything in full, Brandywine being sure they weren't going to experience any loss on their part! issued us a $75 vendor credit!