Bowflex TC 5 Treadclimber review: Customer Service 1

I bought the TC5, and like other customers, I received a damaged machine!

I called customer service, waited for more than 30min to get an agent, and after saying that I don’t want a replacement part because I don’t want to got through another 4h of assembling the “thing”, or getting another defective part (as other people have reported)
I was told that I have to wait for at least 5 business days to see if they will approve the return or not! Or that I could return it and pay for it myself!
I Could not believe it! WORST CUSTOMER SERVICE EVER!
Also, my machine makes a loud banging noise.
I recommend people not buy this machine.
Now finally Nautilus approved the return of the damaged TC 5 that I received .
However, they will not send me a return label that will allow FEDEX to pick up the boxes at my house, as it was delivered!
Can you believe that? I’ll have to carry almost 200lbs to a FEDEX store?
This is so ridiculous and outrageous!
If they delivered it to my door, why not pick it up at my door?
How much more this would cost to Bowlflex?
I think they do this in the hope the the customers will give up to return it, since it will cost a lot of money to make private arrangements to have this picked up and taken to a FEDEX store.
I’m totally disappointed and frustrated with my experience with Nautilus-Bowlflex.
I’ll do all I can to publicise the horrible ways that Nautilus customers are subject to.
Thank you for the space you provide here so customers like us can expose the horrible side of some companies.