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On Tuesday, March 04, 2025, at around 7:23 pm, I ordered a rideshare from the yonge and sheppard intersection of the North York district in the city of Toronto, Ontario, Canada from this fairly new ridesharing app in Toronto that launched like a few weeks ago called "Hopp"
I was then assigned a Driver by the name of a "BILAL CAN ACARCAN" who is OF MIDDLE EASTERN DESCENT and was driving that new "Temu version" of a volvo called "Polestar" which was white on the outside.
He (Bilal Can Acarcan) called me ONLY ONCE when he arrived and as soon as I picked up the phone after the second beat... HE HUNG UP ON ME.
I then saw his license plate (forgot to document his license plate cause my phone died out) and rushed as fast as I could to his car
He then rudely told me "WHAT THE HELL DO YOU WANT, YOU [protected]@$KIng CHINESE?." (lol, im not asian but Italian Canadian but okay, if he thinks Luigi Mangiaone isChinese, then ok, lol) and said he cancelled AND DROVE OFF... ON A RED LIGHT!
I then attempted to reach Hopp customer service butvsaid that they couldnt do anything because I was "late" to the ride... IT WAS BARELY EVEN A MINUTE and most ridesharing companies have a cut-off time of 5 minutes.
Avoid a Driver by the name if "Bilal Can Acarcan" who is a middle-aged, medium build, dark-haired with a facial stubble/short beard and has a RUDE AND AGGRESSIVE middle-eastern/turkish accent who will lie to your face so that he can claim the $4.00 cancellation fee and pick up a passenger from another area.
Country of complaint: Canada
Claimed loss: $5.00
Desired outcome: full refund and permanent driver ban from the app and for him (Bilal Can Acarcan) to be arrested for fraud and theft
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I find this very interesting as on the 16th January I took a ride with Hopp part of bolt and I had a similar experience. The driver was late to pick me up , I was waiting outside in the cold for him !
He went to the wrong place and blamed it on Hopp giving him the wrong address, this even though i gave him my address twice in the chat and by phone twice ! When he arrived I noticed on my bill
A late fee charge and additional charges which I questioned the driver and asked him to contact Hopp to refund these as I was not late but he was.
He refused so I started to write a complaint and he was telling me not to do that and have told give me $2 or else he will loose his job. He continued with this rambling until we got to islington at which point he offered $5 but I told him this was a bribe and I have reported the incident! not only was I concerned about the charges made but also by the safety of my ride as when o got out of the car he kept trying to I’m vent in a conversation to delete the report ! I was so scared by the time I arrived at my destination that I had to follow this up with Hopp because besides this, when I got my bill to see that I was charged late fees at 0.44 a minute and additional charges by Hopp which I have no idea what they were for as I was not notified of these additional Charges!