Blue and White Taxi review: Complaint regarding inconsistent pricing and lack of transparency

To Whom It May Concern,
I am writing to formally express my dissatisfaction with the service I received from Blue and White Taxi on [today’s date]. I relied on your company for transportation to and from a medical appointment where I was not permitted to drive, and the experience was both frustrating and unacceptable.
Before each trip, I called to ask for an estimated fare so I could have the correct amount of money ready. On both occasions, I was quoted $25–$27. However:
- Vehicle #640, which took me to my appointment, charged $32 (before tip) despite taking only back roads, hitting every red light, and sitting at stop signs for extended periods.
- Vehicle #173, which picked me up from my appointment, charged $30 even though the driver took Highway 401, making the ride significantly faster.
- In both cases, no visible meter was present, and when I asked about the fare, I was simply told the total without any explanation.
These inconsistencies in pricing, combined with the lack of a visible meter, raise serious concerns about transparency and fairness. As a customer, I expect accurate estimates, honest billing, and clear communication. Unfortunately, none of these expectations were met.
Given this experience, I am extremely disappointed and will not be using your service again. I am requesting clarification regarding the fare discrepancies and an explanation as to why the quoted prices were not honoured.
I look forward to your response.
Sincerely,
Rebecca Nash