The complaint has been investigated and
resolved to the customer's satisfactionResolved Blu E-cigs — Bad customer service
resolved to the customer's satisfaction
Blu Cigs have the worst customer service ever!!! They put my order (for 2 refill carton cartridges) on a 4 week back order without even notifying me! I just happened to be browsing the site when I saw the 4 week back-order notice, so I decided to ask them if it had effected my order that I had placed a week earlier. Sad thing is that I placed this order before any back-order notices were posted to the site. Below is an excerpt of my letter to them:
I shouldn't have to wait 4 weeks just to start using your product consistently without interruption! The whole point of me using your product was to quit smoking cigarettes, only to simulate smoking while stepping down the nicotine levels. What's the point if I run out of your product half way through stepping down, only to have to buy real cigarettes again???
I also like how customer service failed to notify me about the 4 week back order until I was the one to ask about it! What if I knew nothing about it? I would have assumed that my order was going to take the usual amount of time, only to experience a huge gap in usage! There was no notice of this back-order posted to the site during the time of placing my order! If I hadn't seen the back order notice a couple of days ago, I wouldn't have even sent my last email asking if my order was effected!
You guys have a lousy set-up when it comes to providing consistent product to your customers! You are supposed to be replacing someone's cigarettes, and the only way to do that is to provide consistent product without interruption! How many smokers do you know of, that will just up and take 4 weeks off of smoking? Not too many. Probably 0.5% of them. I'm a smoker, and it's a safe bet to assume that most of your customer base are also mostly smokers. So I hope you've read all of my email because these are the concerns that I have in common with many of your customers!