The complaint has been investigated and
resolved to the customer's satisfactionResolved Bill Smith Appliances — Sold us a 2 year warranty that was really one extra year
resolved to the customer's satisfaction
We purchased a Sony Wega 50" tv from Bill Smith in Ft. Myers Florida in June '07. The price was approximately $2000 including the 2 year extended warranty. Sony offers a 1 year mfg.'s warranty. (the 2 year extended would be a good investment to add on.)We thought and were led to beleive we had a 3 year warranty. Now 2 years 4 months later our picture is green. We called Bill Smith service to see what could be done and they said our warranty was up and we needed to purchase a $265.00 bulb. We did and the picture looked great for about 1 week and then it turned even more green and almost unwatchable. This time we researched this model online a found there was a class action suit pending and approx. 1500 consumers, in the past few months, have had their monies refunded to them from Sony. We called Sony and because our model has a silver frame instead of a black frame, it wasn't included. even though the actual tv components are exactly the same. We then remembered our 2 year EXTENDED warranty from Bill Smith. They tell us: "The 1st years warranty with sony and Bill smith run at the same time. So I questioned my salesman, Shane, and he couldn't tell me any real conclusive difference. So i REALLY only had a one year extended warranty. He did not agree with that, but couldn't provide any better reason. So he said I was challenging his integrity. I think he took it so personal because he hears the same complaint from time to time. So DO NOT shop at Bill Smith in Ft. Myers Florida. They have NO INTEGRITY and they MISLEAD there loyal customers.(I had purchased a washer and dryer from them in the past and if i remember correctly, we had a foul smell coming from the washer and went to the store and ask the sales staff if this has been a problem with front loading washers and several of them swore that they heard of such a thing... 1 week late, my sales guy Shane calls me and says they received some chemical cleaning packs to put in the front loaders so they won't stink. My question is: How come they never heard of something and then all of the sudden there is a fix it I COULD BUY?) I think you see what I'm saying. Never a straight answer at Bill Smith in Ft. Myers Florida. Dont trust their word. They know not what they speak. My $2000 tv is worthless and so was my 2 year extended warranty.