Bancorp ION Visa Prepaid Card — HOLDING CUSTOMER MONEY
Just started using the new ION VIsa Bank Card last week ( . Through Money Tree.) Money tree has provided EXCELLENT service for years. I have not ONE complaint, recently Ion has contracted with them. I switched Visa Debit cards to Ion. 1 week later, I load my card, go to the gas station, and I can't USE MY CARD!!! I go to ANOTHER gas station.. CAN'T USE MY CARD!!! I called customer service .. 17 MINUTE WAIT!!! He tells me the system is UPDATING.. and it will be an HOUR before I can USE MY CARD !!! MY MONEY IS HELD UP !! I waited and drove to another gas station, STILL no access after an hour !! I was on my way from a job interview to the dentist to get a crown.. takes weeks to get in for. And I was STRANDED 20 miles away.. Finally the gas station attendant felt sorry and gave me 5.00. 2 days later.. I try to swipe my card.. CANT USE MY CARD!!! I call CUSTOMER SERVICE AGAIN... and they tell me I will not get to use my money due to a pre-auth that can take up to 7 days to RELEASE with no remedy for this.. for GAS I did not get to purchase .. due to their ION CARD UPDATING!!!??? I am going to let the WORLD KNOW and call the attorney generals office and the FTC. The previous VIsa I had. I could call the company and get them to fax to release authorization and I do not know why in GODS WORLD I would EVER HAVE A HOLD FOR a PRE- AUTH 7 day of my MONEY!!! I think this institution is BROKE. and using other people's money!!! Updating the system my ###.. I am now AFRAID to put money on this card. I am afraid that my bills will not get paid on time and I might be late for work if I can't get GAS!!! WITH MY OWN MONEY!!! WHILE THEY ARE MERCILESSLY USING AND HOLDING MY MONEY which is NOT THEIR MONEY!!! I asked to talk to a supervisor.. and was put on hold for 3 or 4 minutes. Supervisor SCOTT. employee # 857.. if that is even REAL.. And he told me they can't do anything for me. Well.. up yours. ION.. here is your complaint .. I suggest that anybody else who has had problems .. to complain to MONEY TREE so they CUT THEM OFF!!! I am so sorry that I closed my other VIsa account with them. So sorry. REPORT THEM TO THE ATTORNEY GENERALS OFFICE ONLINE.. And your REGIONS FEDERAL TRADE COMMISSION!!! I am doing this right now.. Complaint board was my first stop.