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Words can not explain how I feel about this company!
We are currently in major legal proceedings so I can not say much.
I work in a small company of 20 staff and 2 of us are independently in legal battles with this company.
Our hose was due for completion on the 4th of December 2009. As of today 18 th April 2011it is still incomplete and the company refuse to negotiate with us as per the caluses in our contract instead choosing to take legal action against my husband and I. Surely somebody can listen to reason! This is now 1.5 years over the promised delivery date!
Is everybody dealing with this company simply a difficuilt customer. ?
I am very keen to get a list of people who are having issues with this company in particulary in Adelaide and note that Today tonight have also recently done a story on them in Victoria, so maybe its time for SA to stand up to this !
The complaint has been investigated and resolved to the customer’s satisfaction.
We would not recommend you guys to build with them (Sekisui House) and dont do the same mistakes as we did.
Their sales person from Kellyville mentioned and guaranteed that we will have no problem building one of their display house. That is the main reason why we signed contract with AV Jennings at the first place. Turned out we had to have our house size cut and are having issue with double garage.
In addition, to that our Design Assessment application were rejected by Council twice and almost lose the Government first home grant worth of $17000. Took them more than forever to build 2 storey house.
After moving in, we found some many issues related to their neglience and slackness.
1st issue - Dishwasher
3 months ago we started to use our dishwasher for the first time resulting in disaster; the dishwasher was leaking water from the bottom of the door to all of our kitchen floor. A plumber came and had a look and mentioned that the dishwasher had never been installed and placed properly. In addition to that, the drain pipe from the dishwasher wasn't drilled so the water couldn't go anywhere.
2nd issue - Rain water tank
They never installed our rain water thank properly and did not even bother to show it to us on how it work on the handover day. When I complained to them, their rude customer service staff just told me to contact the manufacturer directly. Turned out that the problem was pump was short circuiting the power due to incomplete works / defects.
I am currently dealing with Fair Trading in order to resolve this building dispute.
can someone tell me if they are any better today?
Run a mile from sekisui - absolute crooks - The latest of a long line of problems - As I found out today the termite protection they provide is temporary - it only protects for 6 months - we got a bill today for over $600 dollars to 'charge the line' - and we have to do this every three years
Thank you for the 'heads-up'. We are currently choosing who to build with. The salesperson at Sekiusi House took a week to get back to me - he was 'busy' - and that was before we even signed up. I can't imagine how much worse the service gets after they have your money. Janet - is the place finished yet? Did you resolve your issues?
We are also having major issues with av Jennings sekisui house. We are building in Melbourne and the amount of staff restructuring they have had over the last year and a half have affected the building pace of our new home. We were told it will be finished in 5 months is now 6 months on and we have been told its still couple of months away.
I will taking some issues further as we are definitely not happy with the constriction of the house and faults everywhere. No one seems to know anything and I find it so hard to get through to someone about my issues.