The complaint has been investigated and
resolved to the customer's satisfactionResolved Aurora Bank Loan Servicing — Sold Us to Nationstar
resolved to the customer's satisfaction
In 2009 we tried to get a lower interest rate. We had moved out of our property and rented it out to help pay the mortgage. Aurora told us that since our property was not owner occupied that they would not change our mortgage loan or interest rate. Then, without out knowledge, and against their own underwriting rules, they turned us over to the Government to shove us off on one of their programs which, obviously, we could never qualify because, again, we were not occupying the property. In the meantime we kept sending payments for 8 months to a loan modification program that Aurora set us up on. The government obviously rejected our property, but what followed was a nightmare. Aurora, for reasons still unknown to even Aurora customer service personnel, sent us into foreclosure. Three months of payments were rejected by their cashiering department and they sent our mortgage to a foreclosure company in San Diego. Luckily for us, two angels, one in underwriting named Barbara and another in customer service named David, came to our aid. They were as stunned as we were as to what Aurora had done to us. I sent them a book's worth of paperwork and communication that I had saved from 2009 through 2010 to prove how we had been railroaded. We ended up pulling over $35000 out of our savings, getting hit big by the IRS, but finally, with their help, recovered from that nightmare. Our trust in Aurora was destroyed. Our credit rating had been destroyed, but we still had our property. Then this year, just a couple of months ago, I again approached Aurora asking for a reduction in our interest rate from the 7.2% they are charging us down to something around 4% which would greatly reduce the burden of a $3800+ monthly mortgage. They flatly refused. One customer service rep was so brazen that he admitted that it would be silly for Aurora to cut the interest rate when we were regularly paying our mortgage and were, his words, a cash cow!! So, with that in mind, I told them that we could no longer continue this drain on our savings and that we were going to either get some relief or we'd lose the property. Their answer was to fill out all the paper work all over again. But the real answer came today in a form letter. They had sold us to Nationstar Mortgage LLC. I immediately went on line and found dozens upon dozens of people out of their minds with remorse, madness, sadness, disbelief, and grief because they too had had their mortgage sold to these (their words) crooks. I could not find one positive review in site after site after site. How could this happen? Not only to me, but to all of these other people?
I have been left no choice but to walk away from our property that we've been paying on for 12 years. It is an absolute crime that there is no one out there to look out for us and help us when faced with organizations like Nationstar. Oh yeh, one of these days I'll get a "join us in a lawsuit" letter just like they sent out against those other crooks, Ameriquest. But that won't save our property. It will be too late. There is no justice.