Aspen Exteriors review: Roofing

Calloway from Aspen Exteriors came to my house asking if he could examine my roof to see if there was damage. I allowed him to do so. There was damage, so a claim was filed with my insurance company. I paid them $4628 on June 3rd. I was told by Justin on 6/11 (materials were surprisingly delivered on 6/9), the PM that my new roof would be installed on 6/14. On the 14th, the roofers did not show up. I contacted Calloway and he had Brad, the on call PM contact me. I was told that the roofers may show up on 6/14 as planned or may show up on 6/15 or sometime the week of 6/16. I was told 3 different stories by 3 different people. Brad proceeded to basically call me a liar and talked over me when I told him my side of the story. I told him that I wanted to cancel the install, that the materials ordered needed to be picked up (as these were not bespoke materials), and that I wanted a refund. I told Calloway the same thing. I need this company to come get the materials out of my driveway and refund my money. I was lied to over and over by this company's representatives, and I do not do business with companies that lack integrity. Further, I was out time and money to prepare for the install that was supposed to occur. I was told that the install may not have occurred as scheduled due to the heat. Yet, the installers were installing a roof on another home on 6/9 and 6/10. It is well known that it is hot in Texas in the summer. Also was told that landfills are not open on weekends even though the install was scheduled on a weekend.

I have made several attempts to speak to a reasonable person to get this resolved with no success. They offered to refund me less 20% or do the install. The contract states that if I refuse to let them do the work, I'll be refunded less the 20%. I only refused after they failed to show up and failure to communicate with me about that. I would be stupid to let them proceed with the install as based on my experience so far, I'd only get more of the same. Basically they expect you to pay them and then they MAY come to do the work when they feel like it.