The complaint has been investigated and
resolved to the customer's satisfactionResolved Aspen Exteriors — Misleading Sales Practices
resolved to the customer's satisfaction
I contacted, Aspen Exteriors, a BBB accredited company, to get an estimate on hail damage repairs to my home. When their representative arrived, he wasn't even interested in looking at the damage. He was more concerned about how much my insurance company was paying out for the damage and "selling" me on Aspen Exteriors inexpensive, worry-free, handling of repairs.
I had already gotten other estimates, from reputable, local contractors, for the repair of the roofs on the house & garage. Those estimates were detailed and ranged between $12, 000-$15, 000. When the Aspen representative told me they'd be able to do the repairs on both roofs, replace the gutters on both buildings, and repair the slate siding for under $7, 000 I was skeptical. So, I asked him, are you sure you can redo the house roof for so little? He didn't even blink. "We'll make all the repairs for whatever your insurance company says they'll pay. No hidden fees, costs, etc." A lot of promises that really sounded too good to be true.
What really bothered me is he didn't even inspect the damage nor did I get any verbal or written estimate, other than the promise of "completing the work for whatever the insurance company says". I nearly had to force him to walk the property and look at the damage, which he only glanced at from the ground, when I pointed it out. It was obvious he had no idea what needed repaired or what it would cost. He also informed me that they don't actually employ any repairman or technicians, they "sub-contract" or "hire contractors" to do the work. So you have no say in who actually works on your property, and Aspen doesn't oversee the work itself.
After visiting with my husband, we remembered this company renting an office next door to my husband's, just a year or so back. They had rented the office space immediately following another hail storm & flood in our area, taping a cardboard sign to the door. They were only there for a couple of months following the storm and there was never anybody at the office, not even a telephone or desk. Mail had stacked up in front of the door, many envelopes obviously contained insurance company checks. Then, one day POOF! They were gone. It was as if Aspen Exteriors had never existed.
Although we did not hire this company for our repairs, I just want to warn people, BE CAREFUL! I did my research and there have been several complaints by consumers waged against this company for their business practices. They magically arrive following storms, then disappear once the insurance checks arrive.