Arnel Property - Wimbledon Glen — Stay far away from Arnel!
I initially fell in love with Wimbledon Glen because of the grounds, the apartments were nicely laid out, they offered a 10% military discount, and the property manager, Joe Chen, was very charismatic and addressed our every need.
However, soon after we moved in the problems started. I'm not sure about other Arnel properties, but they had been pushing Skylink cable on everyone which was overpriced for what you actually received, the customer service was absolutely horrendous, and they screwed up our install THREE TIMES!! When we tried to get satellite, we couldn't because of the strategically placed tall trees... why do I say strategically placed? Oh, because the owner of Arnel is also the partial owner of Skylink. Absolute crooks. Luckily, Time Warner bought them out, too bad we only get to enjoy it for 2 months before we're out of this hell hole.
They're incredibly Nazi-esque. They do monthly "garage inspections" and if they don't like how you have things stored in there, they give you a little nasty-gram. Luckily, we were never on the receiving end of one, and I can see how some people would be, but, I'm sorry... the garage's are too small for anything over a compact sized vehicle and a garage is MEANT FOR STORAGE! I DON'T CARE HOW MANY TIMES I HEAR "ITS MEANT FOR STORING YOUR PRIMARY VEHICLE", IT'S TOO FRICKIN' SMALL!
So cut to today (May 14th), when my company vehicle was towed by Arnel Parking Solutions (separate entity of Arnel, independant of the apartment complex). I left CA on April 1st for 3 months of training in North Carolina, and they towed it a month and a half later, saying they left a warning, which was never seen by my husband. They towed it because someone from the corporate office noticed it was dirty...so, even if it had been moved, it still would've been towed because it was dirty. Very nice. Now, they quote some clause saying that any car will be towed after 48 hours of it not moving. Well then, I guess you can't go on vacation or lord forbid you have a family emergency, I know the first thing I'd be thinking of is "my, my, did I call Arnel parking solutions??" I know FOR A FACT that other people have left their car parked there for longer than 48 hours or even don't have a parking sticker, not a damn thing has happened to them. This comes down to my car being dirty and someone having nothing better to do with their Sunday Afternoon. They want $356 for the recovery of my vehicle.
I spent 6 years in the military and I know the owner/manager of Arnel is prior military... that must explain the ridiculousness behind all of his regulations. Allow me to add, that other than these incidents I was a stellar tenant, kept my place up to regs, and always paid my rent on time. If I had a ###, it was a legitimate one and usually addressed in a timely fashion by the management. Unless you're a serious masochist and enjoy living by some militant a-holes every whim, stay VERY VERY VERY far away from this place or any place Arnel Property Management has managed to get their hands on.