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This company located in Jamaica NY, 16210 Jamaica Ave Jamaica, NY 11432 uses deceptive business practices and tries to look like a official Military Clothing and sales Store when they are actually not related at all to the military. They only sell surplus military items.
There should be laws against commercial businesses that use the practice of pretending to be a Military store when they are not. Our soldiers who are deceived should not be the victims of this fraud.
The first question they ask is are you military or law enforcement. They are not in any way related to the military. Check this out on the bbb website. It states they pose as a military business.
Well apparently there are many more disturbed people out there then. Go to WWW.BBB.ORG and check all the complaints against them. In case you do not want to go to the BBB Site here are their comments:
Type of Business: Army & Navy Goods
Membership Status: This company is not a member.
The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.
Nature of Business
Complaints to the BBB indicate that Armed Forces Military Clothing Sales Store claims to be an Authorized Military Clothing dealer when in fact it is not. In addition, consumers claim that orders placed with the company are often late and incomplete. Consumers also report that the store does not offer refunds.
Customer Experience
Based on BBB files, this business has an unsatisfactory record with the Bureau because it failed to respond to one or more complaints.
The company's size, volume of business, and number of transactions may have a bearing on the number of complaints received by the BBB. The number of complaints filed against a company may not be as important as the type of complaints, and how the company handled them.
Also to get a listing of authorized Military MCSS Stores go to WWW.AAFES.COM. Armed Forces MCSS in Jamaica is not an Authorized Military MCSS Store. Official MCSS Stores are located on Military Bases.
If you want you can even e-mail the Commander for AAFES and they will also tell you that there has been problems with this business.
As for only allowing Military there, ask them how anyone can call them to order something over the phone and you can place a order without a military ID Card. That sounds really secure.
Their History speaks for themselves. G
STAY AWAY from the Armed Forces MCSS. They are scam artists and will steal your money and not ship the product. My saga started back in Oct 07. I ordered a pair of ABU pants. After a month of waiting with no updates and ignored emails, I filed a dispute. My dispute went through and I was credited. End of story right...no. In Feb 08 I was re-charged again by AFMCSS. When I questioned the charge to Brian Williams, I was told that my dispute was overturned. He also threatened me with charges of fraud and that I would be reported to my command, etc. So what, they ripped me off! I tried to get more answers and was told that my order was "back ordered". Rather than follow their own 90 day out-of-stock refund policy, they refused to budge. Fast forward to 19 Feb 08. I finally recieve a packet of documents from my creditor as "proof" from AFMCSS and why the credit cards allowed the second charge. Now keep in mind on 14 Feb 08, I was told my order was "back ordered"...there were shipping documents with what my creditor was told was my signature acknowledging reciept. My signature was no where on the docs. It was a customs form and a delivery confirmation form with numbers missing. And I'm the one accused of fraud. I immediately filed another dispute and emailed Brian Williams to get an explanation on the two totally different fraudulent stories. Of course, I've gotten no reply. Stay away from these scam artists. They will do everything in their power to destroy your credit and your good name. File a dispute and also block all charges from this company. What's really funny is that they talk about how they want to "take care of" and "serve" the military. These guys are a joke and should be put out of business. Take your business elsewhere, and warn your brothers/sisters that serve to stay clear of this company.
STAY FAR FAR AWAY! It's been over 120 days since I placed my order. I received a partial shipment about 1 month after I placed my order (that order was not only incomplete but wrong). Even though I didn't get the entire order MY CREDIT CARD WAS STILL CHARGED, which we were told by either Keith (### that answers the phone) or Brian (###'s boss, not really pleased with him either) that they should not have charged our card. I have called them, left messages and emailed them only to receive a few inadequate email responses about how my shipment would be sent soon. These people are crooks, DO NOT DO BUSINESS WITH THEM! I have already turned off several people from ordering from them and I plan to continue. BAD BAD BAD PEOPLE.
UNBELIEVABLE! I just received a FEDEX box from them, when I opened it I could not believe what was inside! I wish I could post the pictures! Two USED Army ACU shirts! One of them actually has the entire back panel cut out of it! They will get this cr*p back and they can stick there restocking fee up their you know what!
16 Complaints with the BBB. This place is definately a place to stay away from. Especially from what I hear its a bunch of Reserve Officers that are running it, that is the bad part especially when most of the people they are doing this to is Military Members.
I had a similar problem; ordered APECS jacket in Nov 07 because they were the only ones reporting "in stock". I am military and was willing to pay twice the standard cost $325 instead of $173 because we NEEDED it NOW. But then after about a week I called for a status..."it's coming". Then a week later "it's on the shipping floor and will be sent soon". Then another week later same thing. A few days later I spoke w/ the operations manager who basically cussed me out because I wanted my jacket "when I wanted it"...at this point I filed a complaint w/ the BBB of NY and canceled my order thru my bank. BBB emailed me a note a few weeks later saying that the situation was not covered... They recenlty rebutted my claim, but they sent info for 2 other people and their purchases plus a letter they claimed to have sent to me. Liars, cheats...they are.
From the complaints here, I believe they are using deceitful practices. The only way to stop this deceitfulness is to continue to report them to the proper authorities, especially when they are targeting the armed forces.
Report them to the BBB. If they get enough complaints people will know about this place. Get the word out, especially when they are trying to rip off members of the military.
Armed Force MCSS has a 30% restocking fee on returned merchandise and will issue ONLY store credits...NO REFUNDS! That alone should tell you all you need to know.
The saga continues...
This is my second time posting to this board. Please see my first post by G. Robinson. I finally received a FedEx box from Armed Forces MCSS, 70 days after my initial order. After losing two disputes with my credit card company, (due to MCSS misrepresenting their actions), 4 unreplied emails to Mr. B. Williams to cancel my order. One unreplied to email requesting a return merchandise authorization. When I finally opened the FedEx box, the item ordered was not in the box. I ordered an Air Force ABU Gortex jacket and receive what looked to be a brown under liner garment. I could only stand there and laugh! To other "victims" on this board, if you aren't aware...after 90 days from the date of purchase, your credit card companies will no longer petition on your behalf. If you are experiencing issues with items you have ordered from MCSS, please do not wait to address to your credit card company. I will be pursuing this issue with the JAG to see if I can have this company placed on the "no contact list", will contact to the BBB in NY and contemplating some other legal avenues. No other axe to grind…other than the $325 that I’m out at this point. STAY FAR AWAY FROM THIS COMPANY.
My husband placed his order for an ABU Gortex 20 Nov and was told it was in stock. After about 2 weeks we inquired on the order and were told it was on the shipping floor. About a week later we received the rank insignia and a notice of item on back order. Once again we called and were told it was again on the shipping floor. We were given an email address for a Brian Williams to file a complaint. We have emailed this Brian guy twice with no response. On 2 Jan we called again and now they are closed until 8 Jan for inventory also computers were down. Both times when we asked for a refund we were told to review their refund policy on-line(which we are unable to find this policy). Its really hard to believe these people are able to do this to our military overseas.
I have to agree that this company uses deceitful business practices. I ordered a set of ABU's on the 7th of December and was guaranteed by some Zapata guy that they were in stock. I even asked him three times if he was sure that my sizes were in stock and he assured me all three times that they were. I just got my order today, and guess what? My name tapes and AIr Force tapes were shipped, but, ABU's are on back order and expected to be shipped within 7-14 days. Again another lie. Propper isn't even going to start shipping ABU's for commercial sale until Feb.! I guess I am one of the crying Guardsmen who shouldn't be serving as T. trotman suggests, but I don't like being lied to just for a sale.
I orderd a ABU Gortex jacket on 25 Oct 07. Today is 20 Dec 07 and I still have not received the item. About three weeks into the process, I called ARMED FORCES MCSS and spoke with one of their reps. He told me that they had up to 90 days to get the produce shipped. I then called my credit card company to dispute the purchase. MCSS's response to the dispute was, "I knew that it could take up to 30-45 days to receive my item". At no time during the ordering process did their web site ever indicate that my item was backordered. I have subsequently ordered the same jacket from a competitors web site. I have been wearing the item since mid Nov. POOR service and a desire to hold money (collecting interest) for now 56 days! STAY FAR AWAY FROM THIS COMPANY!
I've ordered my uniform from them and I have NOT been disappointed. In fact alot of the complaints are coming from National Guard units. YES I DID SAY NATIONAL GUARD UNITS! In fact alot of Guard members have tried to scam the MCSS in the past. I know this from first hand account. But alot of you guard members are such cry babies that you shouldn't be in the guard. My god get a life and move on. They didn't force you to buy your uniforms from there, YOU DID THAT YOURSELF!
Seems Valid to me. By the response from the company above, it seems like they are the are in the wrong in the way they present themselves. I have never seen a business that is reputable act like this when they respond to a complaint. The Better Business Bureau also testifies to this when I looked it up. Anyway I shop at USCAV and have never had a problem.
I agree with the complaint soldiers have bought ACUs from this company in my unit and have not been able to wear them because the uniforms were not what they claimed to be and unauthorized. I have since told my soldiers to make sure they only buy uniforms from real military clothing and sales stores or through AAFES online. I cant vouch for the police side but Ive also heard that this company is notorious for this on the military side.
The author of the complaint, mark fellows, is an emotionally disturbed person. He is not military, nor is he law enforcement. He solicits advertisements for a local newspaper, and has been arrested twice since he has come to this store, trying to gain entry. Apparently, he is upset because he did not qualify to enter this store, which is protected against emotionally disturbed people such as mark. The above comment testifies for the security that we provide our customers. Mark fellows also forgets to mention that we are a us army recruiting substation. Maybe he's mad that he can't get recruited, either.
Thank you, erg nypd for understanding where we're coming from.
I have bought several items from this store on several occasions and have never had any problems with my equipment. I love the fact that they ask for identification before you enter, it assures me that the equipment that i am using as an NYPD officer does not get into the wrong hands. it also makes me more comfortable in shopping for what i need from a person who is knowledgeable with his merchandise. They do say that they are a military store and have plenty of other customers who can attest to this who are out right now in Iraq using their merchandise. I'm am sorry for your one wrong day with them but give them credit, they are trying to help out the people that protect this great land and really don't need people like you who have nothing better to do than complain about a bad experience.