Aquaflo Water PurifierWater purifier not serviced

This review was posted by
a verified customer
Verified customer

I have a Forbes Aquaflo Water Purifier installed in my house in February 2003 and has been under maintenance contract undertaken by Eureka Forbes since 2003. Customer code allotted to me is [protected]. The service mechanic is supposed to visit twice voluntarily and service the water purifier, including replace the worn out parts. I am paying annual fees regularly. Invariably, the service mechanics do not attend and each time, I have to remind and then only the mechanic attends. Very rarely, they come on their own. Presently, the water purifier was due for service in the middle of October 2011. As usual since the mechanic did not report, I registered my complaints on their telephone number [protected] more than four times since end of October and today (20the November 2011). Each time, I was given the assurance that the mechanic will report but has not done so. When I called up today again, the person at the other end was not even able to respond to my query let alone registering my complaint. In other words, that person did not understand or was able to speak fluently in any language. I even told him if he cannot send the guy, he should arrange to refund the fees paid by me. I am sure, he has not understood anything because there was no answer from him, although he was holding the line till I disconnected out of frustration.
If EF cannot service, then I demand the fee paid by me and I will get it serviced elsewhere.
S. Viswanath, +[protected]. #141, 2nd Cross, 1st Main, Arakere MICO Layout, Bannerghatta Road, Bangalore 560 076

Water purifier not serviced

Responses

  • eureka forbes Dec 06, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Dear Mr.Viswanath,

    We have received feedback from our service team that your issue has been attended and resolved. In future if you need any assistance, please feel free to write in.

    Regards,
    Eureka Forbes Team

    0 Votes
  • eureka forbes Nov 30, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Dear Mr. Harish Sachdev,

    We have not heard from you for quite long now. Kindly conform your status so that we can mark the issue as closed from our end.

    Please feel free to write in for any assistance required.

    Regards,
    Eureka Forbes team

    0 Votes
  • eureka forbes Nov 21, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Dear S Viswanath,

    We regret the inconvenience you had to face and would like to help resolve this issue on priority basis.
    We have made a note of your contact details and shared the same with our service team. Our service executive in your city fixes an appointment at your convenience and resolve this at the earliest.
    For any further assistance, please feel free to write in.

    Regards
    Eureka Forbes Team

    0 Votes
  • Jx
    jxxxt Jun 08, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Machine is not install by dealer and No one Attending calls

    0 Votes

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