antiaging store/pure collagen serum — beauty
i applied for a 14 day free trial of this product, only had to pay the packing and postage i very stupidly put my debit card details onto the computer. i received the product on 31/1/11, they sent an email once they had shipped it and clearly stated no money would be taken from my account unless i decided to keep the product. on the 1/2/11 they took £96.35 out of my bank account!
i sent the product back on the 2/2/11 recorded delivery and also an rma code which is required when returning goods.
i didnt hear from the company so alarm bells started to ring. after countless emails to them they never ever replied. i came accross a page that was full of complaints from people that the same thing had happened to. i went straight bto the bank and explained what had happened, i cancelled my card but on the 4/3/11 they have taken another £96.35 out of my account.
i emailed them again saying i was seeking legal advice unless they gave me my refund. we phoned the company on sunday 13/3/11 to which an american woman answered, she was very rude, said we had sent threatening emails and to put our lawyer on them and then hung up on us!!! i went back to the bank today who have now informed the fraud department and are looking into it. im not garaunteed that no more money will be taken or that the banks can stop them because it is a debit card and not credit!!! there must be some way to stop this company from accessing my account!! i think i am going to have to close down my account and bank elsewhere!!! YES i have been very stupid but that does not give this company the right to take £96.35 from my account every 30days as they claim they will do so!!! to say i am stressed and angry is an understatement!!! THE COMPANY IS UNDER INVESTIGATION BY TRADING STANDARDS. please folks dont ever put your debit card details into a computer it is unsafe and you are not protected the same way as you are with a credit card!!!