Anthony's Shoe Repair in Costa Mesa, CA review: I would like an apology for being treated and spoken to inappropriately.

Owner Michael was rude and disrespectful. Overcharged for shoe repair and were not done as agreed. When I went to pick up my shoes, even though I had my receipt, which he said I needed in order to pick up, he did not know where my shoes were or as a matter of fact, which ones they were. I had to describe them to him. Then I find out he has not finished them, today is tuesday, should have been done by Saturday. Michael then says to me "before you get all huffy, my machine broke, what do you want me to do? [censored] happens?" I realize this is a Mom and Pop shop, however unacceptable to speak to a first time customer in this manner. Will NEVER return to this place again!