America’s Home Place review: Missing square footage from initial base plan

To Barry Connor and America’s Home Place Corporation, I am compelled to write to you as it has become impossible for my family and me to continue to sit idly by while we are highly dissatisfied with this build that was suppose to be our forever home. After much discussion, we feel that it is our obligation to bring our complaints to your notice and fellow consumers who may fall prey to this esteemed company.

Imagine your spouse and you are finally in a position in your life emotionally, physically, and most importantly financially to be able to turn your dream into a reality and build a home suitable enough to accommodate your family of nine. You have received an AHP recommendation from a reputable source, so you decide to schedule an appointment to meet with the sales representative. During the initial meeting, you discuss your wishes and desires for your forever home and by the meeting’s end, your spouse and you have decided on a plan that would best accommodate your family’s needs. Your spouse and you decide to do your due process and research other builders because AHP was the commencement to your home building search. After several searches, you conclude that none of the other prospects come close to AHP’s integrity and passion for customer satisfaction. Your spouse and you return weeks later and pay a deposit on what you were told was the initial house plans that you originally decided upon. You become acquainted with enthusiasm and reassurance as you collaborate with the sales representative to solidify details and finalize closing. Your spouse and you ensure that the additionally areas that you requested are included on what you were told was the original base plan and then you sign off. Your spouse and you are ecstatic to enter into this next phase of your life.

Moving onward, closing date has come and gone. The project manager has viewed the home sight and laid the foundation and the subcontractors are vigorously working to begin the framing process. Your family and you feel as if life is finally aligning up for the good. Your spouse and you are eager to take your children out to the home sight to visualize their future living space. During this time, you instantly realize that something is amiss. The home is significantly smaller than how you imagined and a vital area; which initially sold you on the home, has been excluded. You immediately contact the project manager, who appears unaware of any changes, to convey your concerns and return home to investigate. Upon review, your spouse and you realize that the initial base package plan was changed without your knowledge. Feelings of being manipulated and swindled encompass you as your spouse and you come to the realization that an essential 200 square feet (approx.) has been omitted from the current house plan. Frantically, you contact the project manager for resolutions and await response. Days past before a response is received. The project manager remorsefully relies that the corporate office reviewed the concern and advised that nothing can be done about your concerns because the changes were made between the initial meeting and the time when you returned to pay the deposit. The project manager acknowledged that your spouse and you may not have been informed of these changes, but that it could be perceived that it was “just as much our fault as it was theirs,” since you signed off on the architectural house plan. Your spouse and you have distinguished careers and both can profess that you are not knowledgeable contractors, so we were dismayed by the fact that this illustrious company would attempt to place blame on their consumer instead of being solution focused. At this moment, you ascertained that the morals and values set by Mr. Barry Connor to “treat customers with respect always following good, honest principles,” had been compromised.

This is not the forever home that your spouse and you envisioned, instead this is the house that America’s Home Place selfishly decided that we would get despite our feelings and desires. By far, this has been one of the worst experiences that we have had t go through as a family. This situation has affected our household, resulting in a marital weft between myself and me. Additionally, I have found myself within an internally battle which has resulted in an increase in anxiety as we continue to be silent about the injustice. We no longer trust AHP’s integrity nor the individuals associated with the company. Royce Williams, our building consultant, led us to believe that this process would progress smoothly and we have come to the realization that he is a manipulator set out to find vulnerable consumers such as ourselves. Mr. Wayne, the corporate liaison, has not even taken the time to address us personally about our concerns. He is money focused and does not care one bit about customer satisfaction. Michael Locke, our project manager, relies that he has no authority when it comes to our concerns and we believe has been placed as the middle man to attempt to pacify us with justifications in an effort to dissuade us from making a public complaint. It was not until recently that I was made aware that we could pay an additionally 30,000 dollars to include the missing square footage instead of rectifying their mistake at the cost of the company. We are currently paying more money for less space and everyday since we verbalized our displeasure, we continue to find more issues and concerns with this house. AHP has caused us to question our judgements and we feel obligated to observe every process of this house. The excitement of this journey has been overshadowed by the carelessness and greed displayed by AHP’s affiliates.

To conclude, we implore customers/consumers to BE AWARE! We have several friends and relatives that are in the market to build an we are vigilantly bringing awareness to the injustice that this company has done to us. We have since spoken to the source who referred us to AHP and has requested that they no longer recommend this deceptive company. If you decide to go with AHP, please due your due diligence and RESEARCH EXTENSIVELY! Make sure you double and triple check your plans. Do not assume that they have your best interests at heart! We refuse allow another unsuspecting consumer to be blindsided as we were! To Mr. Barry Connor, I pray that this is not the company that you envisioned for your legacy. We urge you to reevaluate the company’s process when dealing with conflict resolution and to establish more effective methods other than place blame on the customer. We would have respectfully declined to pursue working with this company if we were made aware of the changes with the initial house plans and we truly believe that this is solely the reason why we were never informed of the changes. If you are looking at AHP as your complete home build, do yourself a favor and PLEASE RUN!

With Regards,
Danielle Blair