CB Furniture Stores American Furniture Galleries Complaints #2-21

American Furniture Galleries Reviews and Complaints

American Furniture Galleries review: Inferiorly constructed furniture ( 2 comments)

Valerie

Dec 26, 2007 12:00 am UTC

Resolved

In August 2007, we ordered a love seat from American Furniture Galleries. In October 2007 a love seat was delivered to our home but it was not the right love seat. The love seat was reordered and on December 13, 2007, another sofa was delivered to our home. This love seat had the right material but was inferior in construction. American Furniture Galleries refused to pick up the love seat, refused to return our money and is attempting to force us to allow them to rebuild the love seat. The price of this love seat was $1619.59. Why should we settle for a rebuilt love seat? We paid big bucks to get quality furniture. How can they refuse to pick up their product when it does not meet the customer's satisfaction? Is there no protection for the consumer... especially elderly consumers?

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

2 comments

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Pam

Copperopolis, US

1 complaint

1 comments

Pam of Copperopolis, US

May 19, 2008 1:47 am UTC

Contact the California State Department of Consumer Affairs in Sacramento, CA. File a complaint. The Dept WILL respond and work for you. I've used them before. It works! Also, file an online complaint with the Better Business Bureau. They send the complaint to the business who is then allowed to respond. The BBB tries to resolve disputes, but ultimately any resolution is between the parties.

pankaj dhall

El Dorado Hills, US

1 comments

pankaj dhall of El Dorado Hills, US

Nov 20, 2019 5:18 am UTC

Pathetic quality product. Quality of the material is not good. Bought leather recliner sofa set and fabric is coming out by itself and the sofa is of no use. They sold me third party insurance as well but it of no use.

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American Furniture Galleries Contacts

American Furniture Galleries phone numbers

+1 (916) 485-2663

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Sacramento Showroom

+1 (916) 681-2811

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Elk Grove Showroom

+1 (916) 608-0924

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Rancho Cordova Showroom

+1 (916) 786-9676

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Rocklin Showroom

+1 (916) 386-4940

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American Furniture Galleries address

2336 Auburn Blvd, Sacramento, California, 95821, United States

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