The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
American Furniture GalleriesInferiorly constructed furniture

Review updated:

In August 2007, we ordered a love seat from American Furniture Galleries. In October 2007 a love seat was delivered to our home but it was not the right love seat. The love seat was reordered and on December 13, 2007, another sofa was delivered to our home. This love seat had the right material but was inferior in construction. American Furniture Galleries refused to pick up the love seat, refused to return our money and is attempting to force us to allow them to rebuild the love seat. The price of this love seat was $1619.59. Why should we settle for a rebuilt love seat? We paid big bucks to get quality furniture. How can they refuse to pick up their product when it does not meet the customer's satisfaction? Is there no protection for the consumer... especially elderly consumers?

Responses

  • Pa
    pankaj dhall Nov 20, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Pathetic quality product. Quality of the material is not good. Bought leather recliner sofa set and fabric is coming out by itself and the sofa is of no use. They sold me third party insurance as well but it of no use.

    0 Votes
  • Pa
    Pam May 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Contact the California State Department of Consumer Affairs in Sacramento, CA. File a complaint. The Dept WILL respond and work for you. I've used them before. It works! Also, file an online complaint with the Better Business Bureau. They send the complaint to the business who is then allowed to respond. The BBB tries to resolve disputes, but ultimately any resolution is between the parties.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.