Ambetter of NC Insurance review: I would like them to rewrite their coverage language because it is misleading.

After reading about the coverage for any Atrium affiliated physician, as well as major benefits regarding child vision, all for less than what I was currently paying... sure I changed my carrier from Aetna to Ambetter of NC.

When I paid my first premium, I never received an email confirmation of the payment. After 2 days and not seeing it come out of my bank account I logged onto the Ambetter website. The website is not user friendly. I did find payment history and it did not show a payment. So, I paid it again to avoid a lapse in coverage. I immediately received a confirmation email so I felt relieved. Two days later I saw my first payment to Ambetter backdated and cleared on my bank account. I also saw my most recent payment cleared too. Ugh, I made a double payment. I was pretty irritated. Then 1 day after that a third payment cleared. I didn't make this payment, but it said it was an autopayment.

I called customer service and after 1.5 hours I was off the phone bawling my eyes out. $1000 had been debited from my account in a matter of 5 days. The customer service agent could not speak english and had to use a translator to communicate with me. She offered a refund, but said it would be 30-60 days before it would be credited back to me. She also refused to escalate to her manager after several pleas. She also refused to cancel my insurance when I had enough of the games.

I tried to make the insurance work after that, but I find out none of our Atrium affiliated phsycians are even covered! Also, there is no eye doctor that accepts Ambetter in NC. The closest is Georgia. I had to make a hard decision to switch back to Aetna and I'll never give Ambetter another chance.