The complaint has been investigated and
resolved to the customer's satisfactionResolved Allstate's of America, Inc — False promises
resolved to the customer's satisfaction
Allstate's owner Bob Metzler, contracted to provide us with 4 automotive service machines which he guaranteed for 90 days as being in excellent condition, fully tested and calibrated adapted to operate on 220 volts, with operating manuals, and which we specified and confirmed would have Spanish language software.
When the equipment arrived in Chile, all manuals were missing, one maching was missing 165 parts, and required repairs, another blew out when connected to 220 volts, the computer alignment system required adaptation to run on 220 and was not in Spanish, nor updated as was promised. The manufacturer's rep. for Hunter Engineering informed us that this Model could not possibly operate in Spanish for the lack of a special modification.
When Metzler was contacted he told us to get a local technican to fix things, but never offered any payment or compensation. In December reported that he had acquired the Spanish software but never sent it to us.
Metzler has ignored all requests for a mediated solution through the BBB, the Florida State and Miami-Dade county consumer agencies.
I wish to be reimbursed for all repair and adaptation expenses, compensated for the reduced utility of the non-spanish software, and reimbursed for the time and expense I've incurred to attempt to get Metzler to respond to meet his obligations.
I have posted sample documents and an extensive detail of this transaction at http://ouch.direct-to.com