Allied Capital Finance Bank review: Savings account

I have a savings account here. I noticed there is always a fee before I can transfer funds. I paid fees to a third party. Why can't I pay directly to the bank? Why can't I pay using my savings account? I have to produce money from a different account that I have to pay through a third party. I asked for explanation but no answer. I just want to be sure I'm dealing with a legitimate bank and my money is safe that I can withdraw anytime. I want to transfer my savings to another bank but I they want me to pay first an update fee before I can transact business. I want to know if this is really how banks operate. I can't withdraw money from my account without me paying all sorts of fees!