Albertsons / employee/registers
I've been meaning to do this the lady couple weeks as I'm still upset about it bit I visited this store on April 1 with my 7 year old daughter @ approx 7:50 am. I had 3 donuts and a bottle of water to purchase. The self pay registers were not yet open, and there's only one register that is being ran by an employee by the name of Missy D. Only 2 people ahead of me, 1 of which she is apparently friends with so chatting is more important than working at this time. I realize before she rings up my items that I had left my money in my car and I'd be right back with it. When I came right back into the store only a couple mins later leaving my 7 year old in the car, I stood by the end part of the register where a customer was getting ready to pay. Missy did make eye contact with me before the customer submitted payment and I figured I was next.
The customer leaves, and she starts ringing up the next customer an d leaving me standing there. I was more than upset, I was furious. So I went to the end of her line and started complaining about the complete lack of customer service she had, the manager was servicing the self pay registers 5 feet away from me, and never turned around to offer any assistance. Missy D is retorting back at me that she was going to help me next but I left. I told her I should've been after the first customer that left and she didn't seem to care or listen, I made sure to tell her I was getting her name to report her and still was never acknowledged by management still 5 feet away from me. So what should've been a quick in and out visit with my 4 items, turned into a 20 min visit (a few of which is entirely my fault) due to an employees poor performance.
On April 4, at about the same time I sent my 12 year old daughter in for almost the exact same items. She came out 16 mins later and said only 1 register was open and the lady was slow. I don't know who was working that morning, but I'd say lack of open registers and friendly employees that can work at a consistent pace is a huge problem at this location. I have since not gone in that store in the morning because I know I'm going to waste 20 mins I don't have.
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