Airmiles - Blue Rewards review: Lack of customer service

My husband and I have three airmiles accounts that I cant access because they've switched over to Blue Rewards. It won't accept our email addresses to log in. I tried to get help by phone but keep getting a recording that they can't process my request or that they aren't available. I tried getting assistance on their site using a link provided. The link directed me to a site that required me to pay $5 to get help with a subscription that costs $90 a year if I don't cancel. The fact that I can't get help on the phone or online without paying for it is unethical.