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I first retained the services of the Affordable Legal Group as of the 15th of September of 2009. My goal was to get to have my children more than I was afforded by the current legal system in Virginia which is not father friendly. I spoke with and emailed back and forth to Alexander Brooks who stated that the advantages of the Affordable Legal Group far outweighed anything that I could get from an attorney in VA due to the fact they were a large organization dedicated to advocating for Father's Rites. Mr. Brooks went on to say that I could expect the Affordable Legal Group to work efficiently and once they had the info requested from me would be ready to file a case with VA within 5 business days. After 4 months of continual excuses to include my countless emails and voice messages that were not replied to I grew very dissatisfied. To date I have kept every email concerning my correspondence with Edward Maddison and Nicole Smith as I was unable to continue with Alexander Brooks as it was explained to me he was out due to a family emergency. I requested a full refund in December and was told by Mr MAddison that this decision was being discussed between him and a Mr. Morrison. I sent him the following email detailing my complaint.
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I want you to know that I cannot tell you how upsetting this process has been and all I wanted to do is to be able to have my children every other week as opposed to the limited time I have them presently. I originally began this process with Alexander Brooks who disclosed that the advantage of going with the Affordable Legal Group was due in part to your size and ability to pull many resources together to expedite the process and have a case ready to file within 5 days after receiving the pertinent information from the client. Moreover you could instantly retain an attorney on my behalf and for one fee take care of all these issues for me in an expedient manner.
After I faxed over that contract I was called a week later by Jon Fitzgerald who too my information and he told me what to send to the Affordable Legal Group for the legal team. I did so and your records should indicate that you received my information on the 21st of SEPTEMBER.
Two weeks went by and I heard nothing so I began to call, leave messages and email Mr. Brooks however heard nothing back. Finally I heard back from you on or around October 7th to which you apologized for the miscommunication however Mr Brooks was out on Leave. Again much more time elapsed and it soon becomes November to which at no point was anything sent to me concerning Motions to be filed, or who my lawyer would be despite my repeated calls and emails.
I insist by mid November that this is ridiculous that my case has not been prepared as evidenced by the before mentioned statement to which I received a reply from you on the 20th of November that the filing will be complete that afternoon and that I should expect to receive this information along with supplementals that you wished for me to review. You stated in your email on the 20th that I should expect that no later than mid day on Monday the 23rd of November. I received nothing from you on the 23rd...I emailed you again to which you apologized on the 24th of November and stated that you were staying late that evening and that my case was top priority. You went on to allege that I should expect something that Tuesday the 24th. I again received nothing. Thanksgiving rolled around so nothing more would be done if anything had been done in the first place. On December 1 after I had left several more voice messages and sent many more emails you stated that you and a Mr. Nash would be calling me and conferencing with me via the phone at 9am that morning. I called your office that morning after 9 and was told you had not even arrived. I was then told you would call me that same day at 1pm Dec 1st. Again I received no call so I call back again. I was told that it shouldnt be too much longer and that you would call me Dec 1. Again no call. So I email you more and leave more voice messages to which I received an email from you that evening to which you stated you would call me if it was not too late for me. I replied and told you I was available anytime and awaitied your call. Again you did not call. So I emailed you back that next morning on Dec 2. too which you apologized again and that you would demoinstrate to me that my case was well underway and ready to be filed(mind you that you have been saying this since November). That evening I received 2 motions from you finally to my hearts delight. When I opened the first one I found it to be incomplete and left off any mention of my son Grant but only mentioned my desire to have Maddy, my daughter every other week. The second motion pertained to the adjustment in child support from the $595.00 per month that I pay now to $529.00. Now I have my children 105 days out of the year and would be moving to a point of having my children to 182 days. That would cause that figure to be adjusted to about $161 roughly. In my disappointment after waiting 4 months for any evidence that my case was ready you send my something that is wrong on all accounts and only denotes about 20 minutes worth of work if that.
Again I asked for a refund to which you actually act surprised and have the audacity to tell me that you have retained 2 attorneys to which you have not supplied me their names or contact information as I have requested over and over again. You went on to say that you have spent hours on my case getting it togther to which to date after 4 months I have 2 motions that are incomplete and incorrect. I have email Jon Fitzgerald, Nicole Smith, even figured I email Alexander Brooks( in case he is back) simply to get those names for the attorneys you claim you have retained on behalf. You stated you would call me today in 40 minutes when it was 156pm EST. Again...no call but I received email from you that you would be calling me shortly as you were on a conference call. I emailed you as you were obviously able to email me while on the phone to send me those names. Nothing...I have paid over $1500.00 and have nothing to show for it except a lot of frustration and wasted time. You stated that you would be submitting my information to someone for review concerning a refund so I would like to know who is your supervisor is or to whom you report to. I will not sit by and be made a fool no longer. I have kept every email and a detailed log of my dealings with the Affordable Legal Group since day one that will back up everything I am saying.
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I also see the many other complaints against this group for the very same issues I have and currently experienced. I expect also that I will get a nice little reply from Nicole Smith as she has done so for the other complaints. I have kept very good records about my experiences with the Affordable Legal Help group and would encourage all who are looking for legal representation to find different representation other than the Affordable Legal Help Group.
Is that way they have gone under or write bad checks to their own employees? Is that why they have been rated with a F by the Better Business Bureau. It is obvious you are an employee of ALH or about to be a former employee trying to fake a good report for ALH. Who are you kidding?
In all honesty at this point I simply request that ALH group follow through with providing me the refund promised to me by Mr MAddison on December 17th 2009. I have emails from you excusing the behaviors of Edward Maddison and ALH group to which I can find no excuse for what I have been through. Please see below:
Dec 21, 2009 5:37pm
George,
If that was told to you by Mr. Maddison I am sure he will follow up with you with that request. I know that we are using every minute possible to respond to requests of our clients before the holiday - I will ask Edward to follow up with you by having the confirmation sent.
Warm regards,
Nicole
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Dec 21, 2009 5:50pm
It is not nessasary for you to write emails to several people in our office. If you request was meant to be fulfilled Friday, it is now Monday. Please understand that we will follow through with our word and this week, is a week where there is just enough time to complete all the paperwork everyone is committed to. We are out of the office Thurs and Fri.
Sincerely,
Nicole Smith
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Dec 31 2009 2:12pm
Mr. Cunningham,
Mr. Morrison and Mr. Maddison will be in the office on Monday morning.
The schedules have been a little out of the norm with the holiday this week.
Edward is handling your refund.
Nicole
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Jan 8 2010 1:08am
Mr. Cunningham,
Can you please send me your fax number?
Thank you,
Nicole
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Still unclear why you emailed me about my fax number as I never received anything from you nor Mr. Maddison via the fax though that was what was promised to me pertaining to this document that Mr. Maddison stated he had received from Mr. Morrison pertaining to my refund.
Respectfully
George O Cunningham IV
The complaint has been investigated and resolved to the customer’s satisfaction.
WE JUST GOT OUR REFUND ON FRIDAY FEB 5th, 2010. I WOULD LIKE TO HAVE BEEN ABLE TO REPORT THAT AFFORDABLE LEGAL HELP FINALLY DID WHAT THEY SAID THEY WOULD DO! THAT AIS NOT THE CASE!
WE GOT OUR REFUND THROUGH OUR BANK! CHECK YOUR BANK THEY MAY HAVE SOME KIND OF FRAUD COVERAGE ON YOUR DEBIT CARD!
THESE PEOPLE ARE ###! AND I HOPE THEY PERSONALLY GO THROUGH A DIVORCE AND GET SOME GOOD OLE FASHIONED KARMA!
CONTACT YOUR BANK AND PUT SOME GOOD OLD FRAUD CHARGES IN THEIR LIFE LIKE WE DID!
HA HA ! NICOLE YOUR GOING TO JAIL!
This is a formal complaint addressed to :
ALL EMPLOYEES OF AFFORDABLE LEGAL HELP
NICOLE SMITH
EDWARD MADDISON
GENE LERNER
TIMOTHY NASH
I am contacting the FBI. TODAY! I am contacting GO DADDY . COM! TODAY!I HAVE HAD ENOUGH OF YOUR BS! YOU NEED TO TAKE ALL OF YOUR POSTING OFF THE INTERNET! YOU ARE A FRAUD! THE NEWS WILL BE CALLED TODAY! IN ALL OF MY LIFE I HAVE NEVER WITNESSED A MORE INHUMANE SCAM! IF YOU ARE NOT A SCAM THEN YOU SHOULD BE! MORE THAN ENOUGH PROOF HAS ALREADY BEEN GENERATED! I REALLY DON"T CARE WHERE YOU ARE AT, OR WHAT YOU YOUR NEXT EXCUSE IS YOU CAN EXPLAIN IT TO THE FEDS. GAME OVER!
I AM A FORMER MARINE AND YOU ARE MY MISSION!
I DON'T KNOW WHAT YOU PAY PER CLICK FOR EVERY KEY WORD THAT IS GENERATED FROM GOOGLE, BUT THEY KNOW! OH YEAH! I AM CONTACTING THEM TO! IT REALLY DOESN'T MATTER IF YOU PAY ALL YOUR CLIENTS BACK WITH INTEREST, THE BOTTOM LINE IS YOU ARE STEALING FROM PEOPLE. YES STEALING, I SAID IT! YOUR CONTRACTS AREN'T WORTH THE PAPER THEY ARE WRITTEN ON!
SO WITH ALL DUE RESPECT GET OFF MY INTERNET
I was also told numerous times that I would be getting a refund still waiting after 6 months of them making excuses and more excuses. I want my refund how hard can that be? They even filled out paperwork for the wrong thing I found out so that definately warrants a refund...
George,
Father's Choice got an F by the BBB too ... do you see a pattern? haha ...
I spoke with CJ Ward an investigator for Keyt News at 730 Miramonte Drive, Santa Barbara, CA 93109 last night. He stated to me that it would be our best interest to inform him of our situations. Please contact him.
Edward was second in charge for Father's Choice and CJ was a part in stopping them.
Here is a link to the News station:
www.keyt.com
Here is a link to information on CJ Ward:
http://www.keyt.com/about/bios/news/2177877.html
Here is proof of the tipline number:
http://www.keyt.com/news/local/15772117.html
Here are some links to the "Father's Choice" problem, from News Station:
http://www.keyt.com/news/local/35107694.html
http://www.keyt.com/news/local/35814014.html
Also, here are some more websites I found to show you who we are dealing with, this is proof that all Edward does is change the name of the company and scams the same way:
On this, you can scroll all the way to the bottom and see "Nadia Nicole" aka Nicole Smith responding to a complaint about Edward. Nadia is her real name and is involved in this even going back to Father's Choice.
/URL removed/
Here is another website about Father's Choice:
/URL removed/
Edward Herzstock was second in command there. If you read the article it states Edward's name several times.
/URL removed/
FYI to everyone who reads this. Cvaughn_1971 is a real person. I am a third party and I do have the right to post comments about there business. They are a SCAM and are actively stealing peoples money. Remember strength lies in numbers and there time is running out! So feel free to contact me if you have any questions. It is also apparent that any post on complaints board that renders positive feedback is total BS. That's okay because those individuals that participate in their deception will also be held accountable.
I have spoken to this office on numerous occasions once I read this board. I might have made a different decision about using their services but hopefully my comment on this board will help others who stumble across it.
This company has good intentions and does care about helping people. This is clear evidence that it is true as there are several people whom have posted on this board that it is a scam and that no one should use the service - who have posted follow up comments letting all of us know that they have been helped and are satisfied with the service. I mean HELLO? Duh. I work in customer service at a bank and I KNOW what customers deal with when they fell mistreated, I hear it all day. And scams don't have any positive feedback at all - not to mention people who originally posted negative who are now pleased with the service. That ONLY shows effort to fix a problem or concern, everyone has got them. Personally, I would rather know where a company has been and what they are doing than not knowing anything at all.
The majority of the people on here are the same people, with the same stories. Pick up the phone! Call for help - I call every few days and if I leave a message it is returned. I am very thankful that my decision in choosing this company to help my son so far is the right one, he doesn't have a computer and I researched them on the internet for him.
Call their office, ask for help. If they cannot help you or don't try to help, I'd be surprised. They are very helpful and understanding when I came to them about my concern of reading this board. So far my son is getting the service we paid for and I will continue my feedback as it seems appropriate to help others.
Respectfully,
Shellie B.
San Antonio, Tx
I have spoken to this office on numerous occasions once I read this board. I might have made a different decision about using their services but hopefully my comment on this board will help others who stumble across it.
This company has good intentions and does care about helping people. This is clear evidence that it is true as there are several people whom have posted on this board that it is a scam and that no one should use the service - who have posted follow up comments letting all of us know that they have been helped and are satisfied with the service. I mean HELLO? Duh. I work in customer service at a bank and I KNOW what customers deal with when they fell mistreated, I hear it all day. And scams don't have any positive feedback at all - not to mention people who originally posted negative who are now pleased with the service. That ONLY shows effort to fix a problem or concern, everyone has got them. Personally, I would rather know where a company has been and what they are doing than not knowing anything at all.
The majority of the people on here are the same people, with the same stories. Pick up the phone! Call for help - I call every few days and if I leave a message it is returned. I am very thankful that my decision in choosing this company to help my son so far is the right one, he doesn't have a computer and I researched them on the internet for him.
Call their office, ask for help. If they cannot help you or don't try to help, I'd be surprised. They are very helpful and understanding when I came to them about my concern of reading this board. So far my son is getting the service we paid for and I will continue my feedback as it seems appropriate to help others.
Respectfully,
Shellie B.
San Antonio, Tx
I have spoken to this office on numerous occasions once I read this board. I might have made a different decision about using their services but hopefully my comment on this board will help others who stumble across it.
This company has good intentions and does care about helping people. This is clear evidence that it is true as there are several people whom have posted on this board that it is a scam and that no one should use the service - who have posted follow up comments letting all of us know that they have been helped and are satisfied with the service. I mean HELLO? Duh. I work in customer service at a bank and I KNOW what customers deal with when they fell mistreated, I hear it all day. And scams don't have any positive feedback at all - not to mention people who originally posted negative who are now pleased with the service. That ONLY shows effort to fix a problem or concern, everyone has got them. Personally, I would rather know where a company has been and what they are doing than not knowing anything at all.
The majority of the people on here are the same people, with the same stories. Pick up the phone! Call for help - I call every few days and if I leave a message it is returned. I am very thankful that my decision in choosing this company to help my son so far is the right one, he doesn't have a computer and I researched them on the internet for him.
Call their office, ask for help. If they cannot help you or don't try to help, I'd be surprised. They are very helpful and understanding when I came to them about my concern of reading this board. So far my son is getting the service we paid for and I will continue my feedback as it seems appropriate to help others.
Respectfully,
Shellie B.
San Antonio, Tx
I am a customer of ALH. I read your messages on the board. You are missing the point of 27 people on that board! These people have hurt people's lives, hurt children! Read what they write! And stay off that board b/c you don't know what your talking about!
Cvaughn_1971 NOT A REAL USER OR CUSTOMER.
Disgruntled user Cvaughn 1917 is a fake user who is on here to hurt the Affordable Law Groups image.
Cvaughn_1971 FAKE CUSTOMER. Never leaves information. I USED THEM AND HAD GREAT SERVICE.
Email me Mike Mazio @ [email protected]
DO NOT LISTEN TO cvaughn_1971.
So that Cvaughn_1971 knows, my name is Mike Mazio, Email me at [email protected]
Cvaughn_1971 FROM ANOTHER COMPANY OR IS MAKING THINGS UP!
After careful consideration of Affordable Legal Help I used them and had GREAT SERVICE.
So I am now on here to let people know that this user Cvaughn has not left any credentials, real name, real email, real situations. AT ALL. Everything that this user has stated is a completly false.
Cvaughn has left no information for us to consider as a qualified opinion.
My case was pretty straight forward, I paid in full, and recieved the services that were expected within a good time period and with full confidence in their company. If I had to rate them, Five Stars and Recommended.
Please don't let users on here fool you that are not even acutal customers of their company!
Guessing this happened few months back, I never got around to reading these. But I used them back in the beginning of Feb, 10' had great service. Never had any issues, I paid in full and got my case completed really quickly in my point of view. Email me if you want to know who I spoke with there maybe they can help. [email protected]
- Molly
I've said this to other complaints, but my case was finished in about three weeks. They always replied to my emails, and i was done with my case rather fast. Every time I called, first I requested my case manager and usually received an email within the hour. FIVE STARS Affordable Law Group.
Woah, ALL CAPS! I thought they were great. I used a case manager there name Mark and he did everything like he said. Got my visitation adjusted and arrears all figured out. I dunno why you had such a problem. Glad you figured it out, but I paid like $750 in two payments and the services were provided exactly as he stated. I was done with my case within a month and had no problems at all.
I had no issues with them. They did great with my case, everything that my case manager explained to me as far as my case went smoothly. Received great services, and have recommended them to anther friend who he has had nothing but good things to say as well. Disagree entirely.
Here are some more places you can file, please e-mail me at [email protected]:
Please download our Compliant Form here: http://dca.lacounty.gov/Forms/CAComplaint.pdf. Send the completed Complaint Form and copies of any documents you have that prove your claim to:
County of Los Angeles Department of Consumer Affairs
500 W. Temple St., Room B-96
Los Angeles, CA 90012
Attn: Consumer Services Unit
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State Bar Intake telephone line and request a complaint form by calling [protected], or you may visit our web site at www.calbar.ca.gov and download a complaint form. If you have a written complaint, please mail it to: State Bar of California, Intake Unit, 1149 S Hill Street, Los Angeles, CA [protected].
Please contact me @ [protected] to start a civil suite
Mr. Cunningham,
I gathered a lot of information from your comment and your case file from various associates in our office and wrote a response to you. I saw yesterday that it did not post and was not here, I am in a training shortly and will respond to your comment again and follow up with you by email.
Sincerely,
Nicole Smith
Affordable Legal Help
[protected] ext 2
[email protected]
Jason and Crystle Ford,
Looking into your file, you have been refunded already. And you have been sent the refund. I will look into this case for you and follow up by email with where your refund was sent.
There have been no scare tactics by our group - and we have been more that willing to disclose information to you as this process unfolds.
Kenneth, and every associate you have spoken to has put their time and energy into getting this information to. As we have been told in the past - there is an individual who is calling each person on this board to make a claim that they are "Edward Hertzstock" and or that is the person who works for this company. He and Edward Maddison are not the same person, or are they related, that individual does not work for this company. There are several companies in the Santa Barbara area who do similar work as this organization - and that individual works for them.
Sincerely,
Nicole Smith
Affordable Legal Help
[protected] ext 2
[email protected]
http://www.la.bbb.org/Business-Report/Affordable-Legal-Help-100088889
keep up the good work everyone!
Well well, Nicole, or Edward, or whoever is the entity responsible for the rebuttals on this site. Jason and Crystle here, surprise. Also a surprise (Not) we still haven't received the rest of our refund! I see here that many, many others have fallen victim to your fradulent, immoral, and illegal business practices. We are fed up; your time is up.
To all the other people who have fallen victim to these criminals, here is our shortened story (which is unremarkably very similar to every other complaint about this company on this site) On or around October 7 2009, we contacted "A.L.H." in regards to a very serious child custody case. We were told, assured and affirmed that if we paid $1550.00 that ALH would provide us with an attorney to represent us in court, and guess what? Nobody showed! The morning of my court date, I had to stand alone in front of the judge and beg for mercy that he would not send me to jail for contempt due to the fact that I had no attorney present to represent me (as promised the evening before by Kenneth). Luckily I was able to convince the judge to grant me a one month extension on the case. So we contacted the "ALH" office, and to make a long story short, basically got the same run-around as everyone else: "I'll have Edward call you back in a few minutes...he's in a meeting right now...etc. but we are working diligently on your case." Oh and the reason we didn't get a lawyer to represent us in court was because, as Kenneth claimed the payment was not processed in sufficient enough time to secure the services of a local attorney here in the Dallas-Ft. Worth area, while the night before we were on the phone with Kenneth as the payment was processed and completed and he said that we will have a lawyer to represent us on the scheduled court date. Anyways, after about a week of the standard "ALH" runaround and delay tactics, we became fed up and requested a refund (on or around Oct. 27 2009). They said they were sorry and promised that a refund would be processed. The fee that "ALH" charged for our case was $1550.00, which they agreed to allow us to split into two payments (I couldn't afford the whole payment up front, hence the reason I decided to use their services in the first place!) The first payment was made via money order in the amount of $775.00. The second payment was made via credit card also in the amount of $775.00. After the court date was re-scheduled, we decided to give "ALH" a second chance to represent our case (Edward can be a very convincing salesperson) and overlook the "misunderstanding" with the first court date. The ignoring of phone calls and missed appointments on their behalf continued, and after pleading on several instances for Affordable Legal Help to give us the name of the attorney who would be representing us in the next court date, Edward finally gave us the name of the law firm and attorney that Affordable Legal Help intended on assigning us. At this point we were extremely skeptical of Affordable Legal Help's business practices and especially the actions of "Edward Maddison", so we decided to contact the attorney they assigned us via phone. Well come to find out, that attorney no longer worked at that law firm and had been fired 5 years ago! After SEVERAL weeks of constant calling, pleading and arguing with the staff at "ALH" (namely Kenneth and EDWARD "Maddison", aka Edward "Herzstock" which we were informed is Edward's real last name) for a full refund, we finally received a partial refund on our credit card in the amount of $775.00. We then proceeded to call their office several times with no answer, so we decided to go to a payphone and call (just in case they were avoiding our calls, caller ID anyone?) and surprise! Kenneth answered the phone! We then inquired about the remaining balance of our refund and were told that their company policy regarding refunds is that they are required to refund their customers in the way in which the customer paid, i.e. if someone sends partial payment with a credit card, then they have to refund that portion of the money back onto the credit card, if someone pays by check, then they have to refund that customer by check, etc. It is now January 18th 2010 and we still have not received the balance of our refund. The last time we called and actually spoke with someone at Affordable Legal Help about the status of our second refund, they said that the refund check was mailed at the same time as the credit card refund was processed, however we never received it. Here is an e-mail string between myself (Jason) and Edward Maddison regarding the status of the balance of our refund (Please note the dates):
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Jason Ford to Edward J. Maddison
11/5/09
Edward,
We received the $775.00 on the Visa card - thanks for that. Unfortunately, we still have not received the other $775.00 that you said you mailed off last week...Maybe you can stop payment on the check (or whatever form of payment you sent) and re-issue a new one ... Ideally you would send it certified mail so you and I both know the money was sent and received. If you have any questions please give me a call at **********
Thank you,
Jason
Edward J. Maddison to me
show details 11/5/09
Jason,
We are sorry we were unable to help you, and return your calls. It is difficult with the large number of calls that are coming into our office- for this I apologize. As I spoke about with Crystle, we are refunding you and there is a process to follow. You can expect the refund with 3-5 business days. There are other individuals who did not pay for our attorney services, and still expected them, that are unhappy with their results - for this we can't do anything about. Your case, did include an attorney, although we were unable to provide you an attorney as quickly as you needed - and you are being refunded.
Warm wishes,
Edward Maddison
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It is now January 18 2010, we still have not received our full refund for services that were paid for but not received. On January 15, 2010 we attempted to contact Affordable Legal Help by phone at the many phone numbers we have on file for them, listed here:
Edward Maddison: [protected] -or- [protected]
Kenneth:[protected]
Affordable Legal Help main line: [protected]
Like usual, none of our calls were answered. We have left several messages and they still have not returned our phone calls. We have sent e-mails and have not received any responses. We haven't even gotten any of their myriad of excuses that they use (apparently they have a catalog of excuses that they use for everyone, lol). We just want our money back! We are fed up with being ignored and lied to, and are angry that we have been "taken" by these criminals. We encourage anyone who has also been scammed by Affordable Legal Help like we have to contact us via e-mail or phone so we can share information and work together to get our money back and shut these crooks down for good! We need not stand back and let these people get away with stealing our hard earned money! It's time we take action!
Jason and Crystle Ford, Victims in Sachse TX
Crystle: [protected], [email protected]
Jason: [protected], [email protected]
To Nicole Smith at Affordable Legal Help:
Just FYI, none of what we have stated here is slander, as we have solid facts to back up our case. We have kept diligent records throughout the entire course of our correspondence with your company, including every e-mail, receipt, dates and times of phone calls, etc. and are not intimidated by your scare tactics. Have a nice day.
I am telling everyone on here contact the FBI about this group. They need to be shut down. They are scamming everyone. We all have the same complaints and they have taken our money and put us thru ther ringer and now they wont refund it. I have been asking since November. I spoke to Kenneth Friday he told me they supposedly mailed my money the week before last with UPS and here it is Sunday the following week. Still have not received a thing. LIES LIES LIES is all they give us. Edward and Nicole dont have the decency to pick up the phone and take care of any of this. They hide behind emails and the people who answer the phone. THIS IS SOOOOO WRONG how they have taken all our money and do us this way. WE ARE TIRED OF IT NICOLE AND EDWARD ! We want our money back when you tell us it will be done. You dont like people saying you lie well that is all you have done to me and others from the looks of it. SEND ME MONEY I am tired of asking for it and getting excuses. I have also kept all my emails to this group. We all have a voice we need to use it.
IN READING YOUR COMMENT TO MS. BRITT I FIND IT DISGRACEFUL! DUH! OF COURSE MANY PEOPLE ARE EMOTIONAL! THIS IS THERE LIVES AND MONEY. YOU CAN'T ARGUE THAT EITHER NICOLE! HAPPY HOLIDAYS! IT IS NOT RIDUCULUS THAT ANYONE WOULD CALL YOUR COMPANY A SCAM AS THAT IS WHAT YOUR ARE!
HEATHER MILLER
MS. BRITT- DO NOT LET THEM FOOL YOU! THEY TRIED TO TELL US THAT WE DID NOT FILE PAPERWORK WITH THEM THAT WAS NEEDED AND WE DID, EVERYTHING THEY ASKED OF US WE DID, AND THEY DID NOTHING FOR US! (MEANING THAT NOW THEY BLAME THEMSELVES FOR NOT GIVING US THE PAPERWORK, YES THEY DID AND YES WE FAXED IT BACK AND THEY NEVER FOLLOWED THROUGH!)
ALSO- THEY STILL HAVE NOT REFUNDED OUR MONEY-EVEN THOUGH NICOLE POST THAT SHE HAS REFUNDED US, SHE INFACT HAS NOT!
HEATHER MILLER [protected]
The author of this comment has been sent a message and there has been no response yet.
Nicole Smith
Affordable Legal Help
[protected] ext 2
[email protected]
"Cvaughn_1971" -
I have conducted a further research to determine that there are potential clients of our office with your name as well. So if you are actually a client, or have ever actually been in touch with our office - please get in touch with me or post some way you can be contacted.
My information nis below, if you miss the receptionist please leave a voice mail and mention my name so it is forwarded to me.
Sincerely,
Nicole Smith
Affordable Legal Help
[protected] ext 2
[email protected]
Ms. Britt,
As each client is submitted for a refund, they are reviewed and a refund is granted after the legal department approves it. I will send you confirmation of this for your case and you will receive it by 10AM PST.
You are and have been extremely emotional throughout this and as much as we have tried to coach you through this, after you were sent the initial filing of your case you did not allow us to continue.
What is different between James Miller's (Heather Miller) case and your case is that you received some of the work we had been completing for you, and we did not finish.
SO for you to say the word "scam" is ridiculous, we tried to hold your hand every step of the way. Mr. and Mrs. Miller on the other hand we did not send them any of the documents of their case, so they had no evidence in their hands that we were doing what we said. And we cannot argue that. We can only apologize to them for not being able to help and issue a refund, move on.
This has been a pattern for you - it was not recently that you would get emotional with anyone in our office, during the 3 months we working on your case there any many individuals who tried to coach you through this. I really hope that you can find peace, that you have a nice holiday.
Warm regards,
Nicole Smith
Affordable Legal Help
[protected] ext 2
[email protected]
Mrs. Miller,
You have received one of your payments as you previously indicated, have you called to check your other account? I remember you had used multiple pre paid cards to pay for his case.
This is not a scam, as we reviewed your file for a refund and have issued you a refund in full. I can send you confirmation of the credit to your accounts if you would like.
Sincerely,
Nicole Smith
Affordable Legal Help
[protected] ext 2
[email protected]
"Cvaughn_1971" -
I have no record of you ever contacting our office - or any record of you as a client. I would like to help you, or connect you to the person that can help you. My direct email is [email protected]
Sincerely,
Nicole Smith
Affordable legal Help
[protected] ext 2
[email protected]
I have been thru the same thing.. we will do it, were working on it, its already refunded, no wait its not yet, its being reviewed, etc... this is the same run around I get all the time. They dont want you to say they are lying, yet they never come thru and do what they say they will... hmmmm makes sense to me- bout as clear as MUD ! They only answer little bits and pieces just enough to make you think they are working on it. I have yet to get a true apology for any of this that i have been put thru - when we did what we were supposed to do, faithfully made the payments on time. They did not do their part - and now they are not refunding the 1500.00 like they keep TELLING me they are going to.
So sad that this is my 17th comment Nicole, THAT I HAVE NOT BEEN REFUNDED! UHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH!
Like everyone else says on this board, THIS IS A SCAM, THIS IS A FRAUD AND YOUR ARE STEALING PEOPLES MONEY! I WANT MY MONEY BACK, I WANT MY MONEY BACK, I WANT MY MONEY BACK... NOW! DO NOT EVEN POST SAYING WE HAVE BEEN REFUNDED BECAUSE THAT WOULD BE A LIE! FOLOOW THROUGH AT LEAST ON ONE THING AND GIVE IS BACK OUR MONEY< AS YOUR COMPANY TOOK OUR MONEY< AND WE NEVER HEARD FROM YOU AGAIN! REFUND US OUR MONEY! YOU ARE WELL AWARE THAT IT HAS NOT BEEN REFUNDED NICOLE< BY MY MANY AND NUMEROUS POST THAT IT HAS NOT BEEN REFUNDED, SO GET IT TAKEN CARE OF AND STOP POSTING THAT OUR MONEY HAS BEEN REFUNDED BECAUSE THE FACT IS IT HAS NOT BEEN REFUNDED! This last month of promising our refund has come and gone, Monday has come and gone! Refunds are not htis complicated! You have SIMPLY AND CLEARLY NOT REFUNDED US!
Heather Miller