A.E.S. Sales & Services Sdn. Bhd. (Johor)Poor services

M
This review was posted by
a verified customer
Verified customer

I'm writing to complain about poor service provided by A.E.S. This company is authorised as Panashop i.e. authorise dealer to distribute Panasonic brand products. I've purchased 4 units of air con, 2 units of water heaters and 1 unit of Fridge from this company during the Furniture fair at Persada on last Sun (22 Jun 16). Unfortunately, I came to learn from my contractor today that it's not feasible to install the air con. for one my rooms. I've no choice but to request to return or exchange the air con with other Panasonic product. To my disappointment, I'm not allow to do so despite the air con. is yet to be unpacked and it's less than 7 days from date of purchase. Reason being is the tax invoice has been issued. This is truly unacceptable from consumer point of view.

Responses

  • Pa
    Panasonic Team May 31, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Thank you for taking the time to provide yoru experience. Our USA team has started reviewing this site and recommend you partner with our Malaysian counterparts here > https://www.facebook.com/mypanasonic

    0 Votes
  • Jo
    jonbbbbbbkkkkkkk Jun 01, 2016

    Please do not simply buy without doing a proper research on your requirements. Only cheapskate buys from all those furniture fair, home fair or whatever fair. Please support your neighborhood electrical shop.

    0 Votes
  • Jo
    jonbbbbbbkkkkkkk Jun 01, 2016

    Nowadays, there are lots of scam and sales gimmicks during furniture fair, home fair, whatever fair. Please do not be skimpy and complain later. Your neighborhood electrical might be a better bet.

    0 Votes

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