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Home Window & Door Installation ACRE Replacement Windows Failure to replace cracked window, wrong windows, failure to communicate, bad business practices

ACRE Replacement Windows  -  Failure to replace cracked window, wrong windows, failure to communicate, bad business practices

K
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4:36 am
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Here is our story. In May 2015 we signed and purchased 23 windows for a home remolding job. The property is on a corner lot and so we wanted noise reduction and went with triple pane windows. Extremely expensive windows. The day of installation 3 windows were smashed. One was cracked and still had to be installed because they ripped out the old window before the the truck with the windows arrived. To this day now October 13th, 2015 it has not been replaced! Also the initial guy measured 4 windows wrong and they had to come back. The initial scheduled 2nd appointment no one showed up or called to say they weren't coming. Very poor communication on their part and they seemed to not really care I had to reschedule or that they did not show up. They did eventually reschedule and of course made the wrong size window to fit the cracked one and hence we still do not have the replacement. I later noticed that on two of the windows I have are double glaze not triple glaze. Whenever I try to call the office or leave a message no one gets back with me. I have since discovered they utilize a finance company (Green Sky) so that they receive all of their money up front in what I would consider a bit of deception. I wanted to pay 1/3, 1/3, 1/3 cash and was told I had to use their finance company. Now I know why. They have a contract that is on the back of the form you sign stating the finance company can only withhold 500. So you as the customer lose your right to withhold funds even if the job was done wrong. My wife and I are not sure what we are going to do about this but I am writing to tell others to be very careful with this company. The windows are very expensive and personally we did not get what we paid for. The worst part is the extremely poor customer service, not returning calls, and their plain arrogance of we will fix it because we are not like other companies as a verbal statement is a lie. We had our whole house remolded a complete gut job. The windows were the first thing to go in and everything else is done now except the windows. We had new floors put in, a new kitchen and two new bathrooms, sheet-rocking of the entire house along with complete rewire and insulation as well as new baseboard heat. It is all done yet the window guys in particular Matt will not return calls or let me know what is going on except to say you will have your window in before you make your first payment. We are paying this entire bill due November 5th because if we don't you get slapped with unreal interest charges. I will file a similar complaint on every complaint board or website I can find as well as with the BBB. It could have all been avoided if they communicated with me properly and did not seem underhanded. Personally I would not recommend using this company period. It is a bad company hiding behind Anderson's good name and Green Sky finance. DO not use them! You will regret your decision if you do.

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15 complaints
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205 Witmer Road, Pennsylvania United States
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