On 08/15/2022 ABC Home and Commercial did an initial inspection which showed no condusive conditons. We decided to purchase a Rodent and Wildlife service program fromABC. Part of the service included sealing open areas on the roof of our home. Our roof is a Mexican roll tile roof. The representative told us that if there was any issues they would not get on the roof. Indicating there we not issues ABC moved forward with the service. While on the roof the ABC technician broke numerous tiles on the roof, but left saying the breakage was minor and he repaired the tiles. However, afte the technicianl left we noticed some tiles out of place so we had a roofer that we have previously uses come out take pictures of the damage tiles, left behind work materials and shoddy repair work. These were sent them to ABC. We attempted to set up a time with ABC to come out to inspect. However the only day ABC could come back to our property fell on a day when we were leaving the country on a three week vacation. ABC being aware of this scehduled a time to come back out upon our return. Due to adverse weather we had our roofer repair the tiles before we left on our vacation. Our roofer had to use all the tiles we had in our inventory plus purchased addtional tiles. Upon returning we met with ABC representative Jesse and the technician Charles acknowledge the problem, admitted that the technician did poor work and broke tiles. After ABC they left we then got a call from ABC informing us that they would not refund or pay for any of the costs because they were not able to inspect the roof and damages back on 09/09/2022. Went have going back and forth on this with Ben Danza fat ABC or over two months. Finally, on 10/28/2022 Ben offered to credit the cost of the service back to our account to be used for future service, He did not offer a cash refund and refused to cover any costs associated with labor and tile damage repairs. They also promised us something would be sent in writing as well as the issue be escalated ABC senior management. The work was initially do at the end of August 2022 and as of 11/10/2022 we still have no resolution, hence we are filing a formal complaint against this company, its management and employees involved.
Desired outcome: Full refund for service and reibursement for labor and roofing tiles used to repair the damaged areas.
