The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Abbots Glen ApartmentsSexual Harassment, Unprofessional, Drug Trafficking

I am currently a resident at Abbots Glen Apartments. I have recently been left no choice but to leave this neighborhood due to sexual harassment, physical threats, child endangerment, and unprofessional management. I originally had to switch apartments on September 9, 2011 due to black mold found in my apartment. I was moved to a unit in the back of the neighborhood where on September 12, 2011 I was threatened by a neighbor's visitor. I called security and notified them that this individual was outside of my apartment door smoking marijuana and when I asked him to leave he would not leave. I was told that the situation was taken care of and when I left my apartment to take my daughter to a friend's house, this individual began harassing me and then threatened to have someone "beat me up by the end of the day". I reported this to the leasing office and they called the police and let me know that he was removed from the property and if he came back he would go to jail. I also have had several unexpected visitors looking for a the tenant that formerly lived in my current apartment. When I brought this up to my management they notified me that the resident that used to live in that apartment was selling illegal substances (drugs) and that is why he was removed. I feel that me and my child are in danger being that we now live in the focal point of a former drug trafficking location. When I addressed my concern of the use of marijuana in my current building, my manager provided the excuse that it is a "younger crowd" in that building but since then has made no further visible efforts to reduce this issue. When I returned home on September 20, 2011, there were two adult females fighting in my parking lot. Such instances as these have expanded my concern for my safety. When this again was addressed with my management, I was provided the explanation that "these women were not fighting me so there is no problem". I have voiced multiple concerns to my management and anytime that I do I am talked over, ignored, or verbally chastised. The leasing agent Jose Delarosa was verbally aggressive when I addressed the issue of mold in my apartment and let him know that I wanted to be placed in another unit because there was ETR. I couldn't have my infant in the apartment. When I asked Mr. Delarosa where my infant and I were supposed to sleep while we waited for the mold to be cleaned and asked him if he was in my shoes, he responded, "You're not me. I live in a house. You'd never be me. You cannot compare yourself to me." I found this offensive and derogatory as though Mr. Delarosa was degrading my status of providing a home for my child. The next time he did this again was when I addressed that I wanted to break my lease. I had not actually spoken to Mr. Delarosa, I only was speaking specifically to Stacy Buchanan, the manager. I was sitting at his desk as I always do because it is the closest desk to the door while I was waiting on Mrs. Buchanan to find my lease. Mr. Delarosa handed me my lease and said, "Read it, I know you can read." When I asked Mr. Delarosa to clarify his self, he then snapped at me saying, "You can remove yourself from my desk. Get up and get out now. I do not want you at my desk." I had not said anything to Mr. Delarosa up until that point other than verifying if he was looking for my lease which I did in an appropriate and cordial manner. When I stated that I was only trying to find a safer place for my daughter and I, and I also stated that if it were his family he'd do the same, Mr. Delarosa said, "I have a house. You are not me. I have a house." I then brought up how Mr. Delarosa always makes passes at me when he sees me. I addressed how he always says I'm attractive, how I catch looking at inappropriate parts of my body, and how he also asks to come to meals at my house and offered to pay part of my rent. He replied by stating, "I guess I slept with you too huh? Put it all out there. I took you out too?" I replied saying that that was not true and that everything that I brought up was true and I wasn't trying to imply anything else other than that he makes inappropriate passes at me and I feel uncomfortable. Stacy Buchanan is the office manager and was in the room at the time of this happening but did nothing to resolve the issue nor pacify it. When I asked Mrs. Buchanan if it was okay for Mr. Delarosa to do this, she said nothing in return, ignoring my question. The only time I have requested the presence of Mr. Delarosa was when I was coming home and was afraid to go to my apartment by myself because of the threats that were made. I called the site security guard first but he was unavailable but I needed to get into my home to get some items for my daughter. When I asked Mr. Delarosa's assistance in notifying Stacy that I didn't have anywhere to go while the mold in my apartment was being treated, he told me that he would not call her because he was "not going to lose his job to make me happy." When I asked to speak to Mrs. Buchanan she refused repeatedly. I want to get out of my lease because I fear for my safety and the safety of my daughter with management that has no concern for our well being and neighbors that are not being reprimanded accordingly. I was put into a dangerous environment and was told I'd have "good neighbors" but was threatened in the first week. When I bring up these issues, my management over talks me and treats me as thought I am a nuisance when I am the one paying. I really need help in getting this management in order and getting out of this neighborhood.

Responses

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.