Abbey Brides — Utterly disgraceful attitude
I thought you might be interested to know about the after sales service provided by Abbey Brides in Brisbane is utterly disgraceful.
My best friend is getting married and as this is supposed to be one of the most exciting times in a ladies life.
The bride and the two bridesmaids popped into Abbey Brides as we were shopping for the wedding Jewellery.
The second bridesmaid is also getting married and chose not to buy her gown from Abbey Brides as she had found the initial meeting to be very unpleasant.
I understand that when a gown is purchased from Abbey Brides that a contract is signed indicating that Saturday try-ons of the dress are not permitted.
However, we went into Abbey Brides on a saturday on the off chance that they were not too busy and that the bride could try the gown on to ascertain what jewellery would be suitable as getting there during the week is impossible with work commitments.
There were five sales assistants standing around the counter and they kept coming up and asking if help was required and we informed that if possible it would be great if the gown could be tried however the request kept being passed onto the next one. Two of the sales assistants were behind the counter sniggering at us. By this stage we had then been waiting for over 30 minutes.
The manager then came over and her attitude to whole situation was incredibly demeaning and appalling.
We explained that the bride jut wanted to try on the dress and that we did not need the help from the sales assistants – we would help the bride with the gown.
She indicated that someone would be required to help.
We asked why all the sales assistants standing around could not assist – she tapped her index finger on her watch and said they are waiting for booked appointments.
Nancy indicated to the Manager that she was upset because that now they had the money for the gown; they did not care to serve the customer. The manager had the bride in tears – Is this how someone building up to their special day should be treated?
In the time they spent arguing and sniggering at us, the dress could have been tried on and we would have been gone from the store twice over.
The manager had no interest in providing any service to us.
The Bride was so upset about the incident and asked the manager how she could go about getting a refund as she did not want to deal with this organisation of people again. $2500 for the gown and bridesmaid will be the total price paid for the gowns.
The manager indicated to the bride that she should refer to her contract as the money could not be fully refunded. She kept saying - you knew all of this when you signed the contract.
Why and how could we ever recommend Abbey Brides as a distributor when once they have received payment for the gown, are not interested in providing any sort of customer service.
The Bride was in tears for the rest of the day and the shopping day was ruined.
Now the bride does not want to wear the gown on the day as it will remind of the hurt that Abbey Brides caused her. Unfortunately, she has no choice as the wedding is only 10 weeks away.