AAA Road Service reviews and complaints
In one month, on 2 different occasions, I waited for Tow service ended up calling another company. another company.
I've been a loyal customer for over 24 years. I have had problems with AAA before especially with my son being on the west coast and I being on the east coast. Occasionally there were mix-ups with the wrong information being given between the tow truck driver and the dispatch but were quickly corrected. In Jul/Aug of 2022 time frame, I was stranded on the side of a highway. The vehicle just stopped running. It was approximately 10:00am. I called for a tow and the women I talked to, took all the information and I was told a driver would be in touched with me. I waited and waited and several hours passed but no tow truck. I finally called the tow company and was told they called AAA and told them the tow was out of their jurisdiction. I called the dispatch and was told they were still trying to find a tow truck for me. About this time, another tow company stopped by, gave me his card in the event my tow truck didn't show. Approximately 4:00pm, I called the dispatch again and was told they had no luck finding a tow company but if I wanted to call another company, do so, and they (AAA) would pay the tow. I called the other tow truck company, that stopped earlier, and was being towed about 2 hours later. On the second occasion, I drove my car to a dealership about 10:30am for some Maintenace to be completed but ran into some issue and decided not to leave my car. Tried to start the car but it would not start. I called for a tow about 11:30am. At 2:00pm, I called about the tow and found there was no record of a tow. Started a second tow and two hours later the tow truck never showed. I told the dispatcher, this was the second time they failed to accommodate me. I ended up calling another tow company and AAA was to pay for it. My renewal was to start 01 Oct 2022. On 15 Sep 2022, I received a letter stating, "Upon reviewing your membership, we have elected to non-renew your AAA Membership at the end of your current membership term because of disproportionate use of service". Little did they know, I had no intentions of renewing. This is what 24 years of service gets you with AAA. This policy also had my wife and son on it. Customer beware!
Country of complaint: United States
Desired outcome: I just want other individuals to beware of you are getting with AAA. This company is not what it use to be.
No service
I have the AAA plus RV Gold membership for Road Service. I updated the policy after informing AAA how disatisfied I was with their 5 mile tow service costing $75 for the policy and $18 registration fee and an additional $ 85 for the tow. I broke down approximately 11 miles from home. (Antifreeze leaking profusely from the engine area). Apparently unlucky for me, I was near a radiator shop and they confirmed my suspicions. I called AAA and informed the rep that I needed a tow from that location to my home. The rep called the shop and verified the problem and informed me to get it fixed there and there would be no tow. It was not an emergency. Damage estimate of approx. $850 plus. I told the rep that I could not afford an $850 dollar repair bill at this time and I wanted the vehicle towed to my home. I was informed that apparently I didn't read the fine print in my policy regarding towing, repairs, costs in relation to the value of the vehicle etc. My new policy was mailed out April 5, 2011. Her supervisor was also as adamant about the non emergency road service. No Tow, No Service, No Recourse but they, AAA have my money and I'm paid in full Thru April 2012. DON'T BUY AAA
Country of complaint: United States
Address: Michigan
1. I got my battery change month ago.
2. few weeks ago, my can won't start. I call AAA service. the service man clean the battery and got it start. he asked me to call AAA to get free service to check my battery and replaced new terminal next day.
3. I called AAA in following day, finally they transferred me to the battery department, I waited for one hour no one answer the phone. I leaved message and phone number.
4. no one called me in the past two weeks.
5. I called 5 times today. it will long story how they took excuse for answering my service.
6. finally one agent connected me to the contract company; I am tried to negotiate with them . I get settled with them to change $36.xx for changing terminal and check my battery. I have to call AAA again to dispatch the service.
7. the mechanic person came to change one terminal, then asked me to pay him double price which is $ 72.xx to change the second battery terminal. I had argument with him, he ran away.
8. I called AAA for another 3 times, No one call back yet.
9. I already take the picture of the battery. I will put this in court for sure. I will load it here when I get change to extract it from my cell phone.
You can save money and change your own terminal(s). They cost just a few bucks each and takes two minutes to replace.
I have the same level of service that you do. My car was towed three times this week and I have not been billed any additional charges. One tow driver even did not ask me for AAA identification or my signature. I hope you get your complaint resolved by AAA.