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I purchase two life insurqnce policy on my parents for about a year into the policy I lost both my parents in a accident. AAA give me the run around for 4 months before paying for my mom policy. But on my dad they keep saying its under investigation waiting on health records ... why wen my dad passed away not due to poor health but an accident. Plus they pay for my mom but not my dad wen its the same case. I would never do business with this company ever again they are nothing but just frauds. I am looking for a good lawyer here soon.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello Christine777,
Please accept my condolocenes on the loss of your parents. I understand this is a very difficult time for you. I am also very sorry to learn that you are having a poor experience. As the Claims Manager at AAA Life Insurance Company, your experience is very important to me. Unfortunately, I do not have any information to contact you directly in order to discuss this matter. I would love to discuss this with you, review the file(s), and see what I might be able to do to assist you. If you would kindly call me at [protected] Ext. 6253, or send me an email: kshopshear@aaalife.com, I would be more than happy to personally review your case. I am available Monday through Friday, 8:30 AM - 5:00 PM, ET.
Sincerely, Kristen Shopshear
AAA Life Insurance Company Claims Manager