The complaint has been investigated and
resolved to the customer's satisfactionResolved 4th Ave Wireless Mount Vernon, NY — selling used cellphone as new, fraud, charging hidden fees on cellphone activation
resolved to the customer's satisfaction
Purchase a brand new cell phone from this company using a debit card. Within 24 hours the cellphone stopped working. When I contact 4th Ave Wireless about the bad cellphone I was told that the company does not offer refunds and I could not exchange the product. I contact the local Mt. Vernon Police Department to file a police report. The police department told me everyday the precinct is flooded with complaints about this company and I have to file a claim in small claim. I immediately contact my bank to initiate a stop payment but the transaction had already process. I also discovered that the company had charged me an additional $30 to port my number over from one carrier to the next. I contact both cell phone companies to ask if there was a charge to port the number and both cellphone companies respond in the negative. This was a fraudulent charge 4th Ave Wireless attach to anyone who request this service. I did indeed file a case in small claim and won my case easily because of the bad reputation of the company.