The complaint has been investigated and
resolved to the customer's satisfaction
121 Personel Services SingaporeTrafficking People!


Upon moving to Singapore, we chose to use 121 Personnel Services to find a helper, as they were accredited by CaseTrust Singapore. Their services were shocking. They charge you a lot of money and promise to vent the ladies before sending them to you, but they DO NOT. After explaining that we had two small children (age 4 & 7 and a dog), they sent us ladies who hated dogs, were allergic to them, had all been fired from their previous employers, one lady they 'recommended' had just been fired for drinking on the job and admitted to having a problem with alcohol! The list is endless. The last lady they send to us was deemed 'emotionally mentally unfit' for the job by our family physician; she had been telling awful thing our children, too awful to mention. They all lied on their applications and in our service. We know two of the ladies for certain and guessing by their previous behavior, the third who was mentally unfit, were all excepted back into the agency and 'recommended' to future unsuscpecting employers. 121 professes and charges you to 'train' the prospective helpers, which I assure you, they do not. They charge you 3X the cost of medical examinations. There are so many hidden costs which are false.
We had been in Asia for 17 years and had fantastic long term (6 years, 6 years, 4 years) relationships with 3 previous helpers, so we knew it was not because of us that we were having such a difficult time. We spent thousands of dollars, never to regain any of it, our kids had a very difficult time adjusting to Singapore all as a result of 121. Their only concern, truly, is to make as much money off of you as possible, not to help you in any way. Since finally changing agents, our lives have settled as have our children. We now have the most amazing angel of a helper who is honest, helpful, joyful and bliss to have around. I write this because I do not want any newcomers into Singapore to be faced with the same problem. There are many agencies who help you find a very suitable, honest, hard working, wonderful 'helper.' Avoid 121 Personnel. There is a reason why their website tells you over and over why you can't always get a perfect fit so they'll replace your helpers!


  • Da
    daniel_000 Oct 29, 2015

    I recommend you to see Ms Joy to handle you. She is very patient and kind. She has helped me to find a wonderful maid. She has been working with us for almost 8 years now. :)

    -1 Votes
  • Km
    Kmt000 Jan 02, 2017

    @daniel_000 Hi, is this ms joy from 121 personnel too?

    0 Votes
  • Sq
    SQRise Jan 23, 2017
    This comment was posted by
    a verified customer
    Verified customer

    @Kmt000 I heard about the same from others too about having bad experiences

    -2 Votes
  • Sh
    shelaqz Mar 25, 2010

    We have the same experience. Do not believe the 121 Match-Point System. Its all crap!!! The website is full of rubbish and a way to get more money from clients. They will send you girls for interview even if they don't much your requirements. Its probably the agency's style to show off to the girls that they have a lot of clients looking for helper. Do not deal with the staff name Serena and Emily. Totally unprofessional and very pushy to convince you to hire girls even if they know that it doesn't match your family requirements.

    1 Votes
  • Da
    dannyD Aug 03, 2009

    Hi! thanks for the post! we were going to 121personnel to find a maid but just chnaged our mind.
    what agent can you recommend us?

    2 Votes

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