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Shoppers Drug Mart

Shoppers Drug Mart Inc.

243 Consumers Rd
Canada - M2J4W8
Customer Care
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Shoppers Drug Mart Complaints & Reviews

Shoppers Drug Mart - Ontario, Ottawa - Make up department - extremely unprofessional counter staff

Posted: 2015-11-22 by    Reviewer28067
Complaint Rating:  0 % with 0 votes
I went to Shoppers to get some prescriptions filled, buy an eyeliner and a round hair brush. I like Lacombe products and so I was looking at their eye liners. I was the only person in the department. The only counter staff in the makeup sessions was talking to a man who had just come in from...

Shoppers Drug Mart - Ontario, Ottawa - Pharmacy

Posted: 2015-11-22 by    Reviewer52904
Complaint Rating:  0 % with 0 votes
Was looking at my high blood pressure meds yesterday and noticed that I was 7 pills short. Went to Shoppers to rectify the situation and spoke to a man that could use some customer service training. He tells me that he is the person in charge, but somehow I doubt that. To make a long story short,...

Shoppers Drug Mart - Ontario, Hamilton - Shoppers Drug Mart 510 Concession St Hamilton/moneygram

Posted: 2015-08-21 by    Steve Doslea
Complaint Rating:  100 % with 2 votes
August 14, 2015 I sent a moneygram to my sister in California totalling $166 including fees. An hour later my sister texted me money gram was not sent. Immediately I went back to Shoppers to find out what happened to it. The clerkdid not send it to the United States but sent it to Canada. To...

Shoppers Drug Mart - Cashier errors, check your purchases!!

Posted: 2015-08-17 by    annoyed1!
Complaint Rating:  100 % with 1 votes
On two recent occasions, I have encountered errors at the til.
First was an item rung in twice. Had to go back for the correction.

Second was food item with discount coupon that the cashier made an error on the dollar amount. Didn't notice until we got home. Went...

Shoppers Drug Mart - Disturbing and discomforting employee behaviour

Posted: 2015-08-12 by    zr@@@
Complaint Rating:  100 % with 1 votes
Me and My sister have been regular customer at Shoppoers Drugmart in Brampton Great Lakes blv. We always spend really high amount of purchasing from there. But recently there employees has been changed and I have never been treated so disrespectfully and in disturbing manner. We have always...

Shoppers Drug Mart - Ontario, Penetanguishene - no response to job posting position

Posted: 2015-07-15 by    MissHolly
Complaint Rating:  0 % with 0 votes
I just found it very disappointing that the company that they are paying to do job postings for careers and people apply for positions that they can't even send you an email back about your application. A simple email stating that they have filled the position and thank you for applying...

Shoppers Drug Mart - Ontario, Toronto - Seniors Policy

Posted: 2015-06-05 by    Senior Customer
Complaint Rating:  100 % with 1 votes
I don't know how a company of this size can't have a consistent policy with regards to the age of seniors. At one store I was told that anyone over the age of 55 gets the senior's discount. At another store, I was told the age is 60. I asked Shopper's corporate office what...

Shoppers Drug Mart - promos

Posted: 2015-05-26 by    thomasine mercer
Complaint Rating:  100 % with 2 votes
shoppers had promo on for a $10 shoppers card and a $10 Tims card if you spend $75 or more after spending $96.59 I did receive my $10 shoppers card but was told they ran out of Tims card and it was only while supplies last. This is a complete r
rip off. How do I know they even had any...

Shoppers Drug Mart - Alberta, Sherwood Park - Prescription mixups?

Posted: 2015-05-08 by    Tired of Mistakes
Complaint Rating:  100 % with 1 votes
Pharmacy has been shorting me pills. I have even gotten to the point of counting them when I bring them home and it has happened 4 times. When I confronted them they were rude and said, what do you want me to say? How about come on back and we will replace them as a start!! They have been mixing...

Shoppers Drug Mart - Ontario, Scarborough (Toronto) - accosted, rude employee

Posted: 2015-04-14 by    doreenLynx
Complaint Rating:  0 % with 0 votes
I use to shop at the Sdm located at kingston Rd & mccowan. I have shopped there for over 10 years but I recently refuse to go there and I will travel the extra to shop at another drug store as well as fill my prescriptions. There is a worker there named Gavin who accosted me and accused me of...

Shoppers Drug Mart - Ontario, Toronto - Unfairly treated by the Sales woman and the Customer Service Manager

Posted: 2015-03-01 by    Scarlett C.
Complaint Rating:  0 % with 0 votes
Last night at around 9:40pm, I went to one of your stores (Yonge & Finch) with a friend. We went to the cosmetic section and tried some nail polish on our nails. A girl who worked in that section came over and said to us in a really unpleasant tone:” You can’t use it on your nails,...

Shoppers Drug Mart - Ontario, Owen Sound - computer update/bonus optimum points/transferring points

Posted: 2015-01-14 by    Lynda Morrison
Complaint Rating:  100 % with 1 votes
I have been trying for WEEKS to update my profile to receive 4000 bonus points, as well as trying to transfer optimum points from my spouses optimum cart to mine. Every time I try to sign in to the update screen the system rejects my optimum number as well as my spouses. Neither of us remember...

Shoppers Drug Mart - Alberta, Sherwood Park - Reward card

Posted: 2015-01-13 by    Paul Ekstaz
Complaint Rating:  0 % with 0 votes
I went to shoppers drug mart on the 13 January 2015 at about 3:30pm to buy a rechargeable toothbrush, when I was about to pay for my item I presented my iPhone with my optimum card barcode, the cashier told me that they didn't scan phones anymore, I ask why, she said it comes from head...

Shoppers Drug Mart - Everything - Ohio, TORONTO - Irresponsible, Rude, Careless

Posted: 2014-12-31 by    XTAATX
Complaint Rating:  0 % with 0 votes
I've dealt with this store since 1993 it was REALLY good then. The staff was friendly, smart, responsible, etc. With each new owner it has gone downhill to now where it has tanked. There are MISTAKES, unreliability (they don't call doctors); they don't deliver on time (on the...

Shoppers Drug Mart - Ontario, North York (Toronto) - rude and untrained cashier

Posted: 2014-12-31 by    angryjoy
Complaint Rating:  100 % with 2 votes
They sent me an email wiz a voucher to take $20 off on my purchase of $75 or more.
I purchased about $110 stuffs and presented the voucher to the cashier on my cellphone, but she was so rude and didn't even look and asked me to print it off. I told her that the terms on the voucher...

Shoppers Drug Mart - rude and untimly service

Posted: 2014-12-03 by    angry_guy
Complaint Rating:  0 % with 0 votes
I dropped off my prescription at 9.30 am... it is 4.30 pm and I still have not received my meds. I was told the driver will get here when he gets here, in a condescending and rude tone. The employee had no idea where the driver was or when he would get here. I have been waiting over 7 hours...

Shoppers Drug Mart - British Columbia, Vancouver - Terrible service

Posted: 2014-11-28 by    Caroline.L
Complaint Rating:  0 % with 2 votes
The pharmacist and cosmetic manager were extremely rude and no help from them at all! The pharmacist was yelling at me and told me to move out of the line so she can help others. I wanted to exchange a product and basically because it was opened she could not do anything. Consumers has to try...

Shoppers Drug Mart - Alberta, Fort McMurray - Disrespectful

Posted: 2014-11-27 by    Jessica Samuels
Complaint Rating:  0 % with 0 votes
Once I was at your store and your philipino cashiers were all speaking their language and I found that very disrespectful. I was waiting in like and one of the girl casheirs had someone she knew at her till and they stood there talking forever ! Tell me that isn't disrespectful. It hasn't...

Shoppers Drug Mart - British Columbia, Burnaby - Rude employees

Posted: 2014-11-17 by    so rude
Complaint Rating:  0 % with 0 votes
On 17th Nov 2014, I went to shoppers near my house on 4827 Kingsway, Burnaby, BC V5H 4T6. I had an assignment from my marketing class where I had to take a selfie with a perfume product for the class project. The manager and other staff acted like i was there to shoplift . They kept giving me...

Shoppers Drug Mart - Ontario, Etobicoke (Toronto) - Unreliable service

Posted: 2014-11-14 by    mich.s
Complaint Rating:  0 % with 0 votes
On the evening of November 14, 2014 I called ahead to refill a simple prescription. I had requested to pick up in a half hour and they requested an hour which I agreed to. I came to pick up 1.5 hours and it was not ready. In addition to this they informed me I would have to wait another 20min....

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