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Shoppers Drug Mart Customer Care Service

Shoppers Drug Mart Inc.

243 Consumers Rd
Canada - M2J4W8

Customer Support Phone Numbers


Shoppers Drug Mart Complaints & Reviews

Shoppers Drug Mart / Customer Service

Kirsten Meng on Jan 18, 2017
I walked in at 5:20pm on January 18th. I was sick with flu, had a half an hour commute, and realized I may be on my period. So I rushed to the nearest Shoppers drug Mart. I talked to a lady working for the cosmetic section and asked if I could use the washroom to check if I had my period...

Shoppers Drug Mart / Service

Linds Everafter on Jan 18, 2017
The location on highway 10 and 152 in surrey, bc, Canada is suppose to be open till 12:00am. I came home from work at 11:30pm and my kid needed something for his stomach and its the only place left open. so I went over to shoppers cause I had 20 mins before they closed. I got there 15 min...

Shoppers Drug Mart / Manager/LP

Kay99999 on Jan 12, 2017
I am completely appalled that Head Office has allowed the NW Shoppers Drug Mart to house horrible employees. I have never been so insulted by a business. First the security targets and racial profiles its customers and follows them around and makes them feel uncomfortable without any...

Shoppers Drug Mart / Unethical behaviour of a shoppers drug mart cosmetician

ConcernedCitizen01 on Jan 11, 2017
It makes me extremely uncomfortable overhearing a cosmetician (Jenny Ferreira), make extremely rude and disrespectful comments in public about clients she has serviced at Shoppers Drug Mart. Comments such as, "I almost threw up because of how many dark spots there were on her ashy skin."...

Shoppers Drug Mart / Similac step 2 never in stock

Kayla DeRyk on Jan 8, 2017
I am a very loyal Shoppers Drug Mart customer. I buy all my baby products, plus various products here on more than a weekly basis. This is now the 8th time in a row (not an exagerration I've been counting) that this store has not had Similac Step 2 baby formula stocked on the shelves and...

Shoppers Drug Mart / Pharmacy

on Jan 7, 2017
I visited the Shoppers Drug Mart on Fairway Road in Kitchener on January 5. I had a prescription from my doctor's for 2 items. Antibiotics and an inhaler. I gave my prescription to pharmacist and she asked me to wait. When my drugs were ready, I was expecting to pay what I usually pay for...

Shoppers Drug Mart / Cashier

Danial2 on Jan 7, 2017
I bought 4 cases of diet coke. I was told I had to put all 4 on the counter to be scanned. If they must do this the cashier should lift them all to scan them as I shouldn't have to lift and carry them for this purpose. This happened on January 7, 2016. This only happens sometimes. I have...

Shoppers Drug Mart / Carnaby sweet mixed gummies 125g

NathanG on Jan 5, 2017
Found a mixed gummie... Litteraly, in the package I have purchased. I dont even know what it is but it has plastic of some sort mixed in with the candy. I have a piece with me along with pictures of it to show. Please tell me what we can do about this as my children were about to eat the...

Shoppers Drug Mart Oakville Ontario / Gift cards

LouCol on Jan 4, 2017
I purchased several gift cards and 2 of the $50 Keg cards did not work. They would not scan or when entered manually at the restaurant would not work. So i paid $100 for the cards and then had to pay $100 out of my pocket at the restaurant. I have emailed and phoned Shoppers customer...

Shoppers Drug Mart / Staff

Marlene Vautour-Funnell on Dec 31, 2016
Wanting to purchase as much as possible with my rewards points. The cashier was not only rude and ignorant to my questions she was unreliable. This was the first time ever that I have tried to redeem my points. I received an email that states I have 115 dollars she told me that'...

Shoppers Drug Mart / Exchange practices

MPI on Dec 28, 2016
I purchased about $200 worth of stocking stuffers for Christmas at the location in Georgetown Ontario. Two items I purchased were cosmetics for my daughter. I purchased the wrong tint of foundation. She tried to exchange it dec. 27 for the right colour with the receipt but the sale price...

Shoppers Drug Mart / Beauty department

svash on Dec 25, 2016
To whom it may concern, Hello, my name is siavash amouzadeh, on december 24, 2016 my girlfriend and I walked in to the shoppers drug mart - eglinton square store number: 827 to purchase makeup for her. We were greeted and helped by one of the cosmeticians who was very helpful and helped my...

Shoppers Drug Mart / Russel stovers chocolates / staff response

Dan Cox on Dec 23, 2016
We recently purchased a box of Russel Stover's cherry chocolates from Shoppers Drug Mart at the Kendalwood plaza in Whitby, Ontario. When I got home and opened the box I noticed that the a row of the chocolates had been damaged and the liquid had leaked on to the paper covering. The liquid...

Shopper Drug Mart / Wedgy for the bed, not returnable

Louise Sax on Dec 17, 2016
Date: December 16, 2016: On Dec. 1st, 2016 I bought my Husband a bed Wedgy for our bed, as he was coming out of the hospital and he figured he would need one, as he could not lay down straight. My friend and I went to Shoppers Drug Mart and I purchased one for $89.99, but I got a Senior...

Shoppers Drug Mart / 701 sheppard avenue east pharmacist

E IşIk Akkuyu on Dec 15, 2016
Hi, Today at approximately 12:15 p.m. I walked into shopper drug mart at 701 Sheppard avenue east to ask whether I was at the right place for my doctor appointment. The pharmacist there was absolutely disgusting towards my inquiry. He proceeded to scold me for "not knowing where to go", and...

Shoppers Drug Mart / Canada post employees

TrentHarris on Dec 12, 2016
On December 12th I had an employee named Teresa at tge Orillia Ontario Canada location blatently tell me that there was to many packages to look through and to come back tomorrow when me packages said i could pick up that day. Very disappointed that the employee told me to pretty much go...

Shoppers Drug Mart / Security guard accused me of stealing

Serg Llanera on Dec 10, 2016
It happened on Dec.10 2016 Saturday at around 7 pm at Shoppers Drugmart St. Vital Mall. I bought a bottle of soda and when I exited the store the alarm came off and the guard came to me and asked me if I could empty my pockets. After I did and there was nothing, the guy asked me if I took some...

Shoppers Drug Mart / Pharmacy

dawn knight on Dec 7, 2016
Somehow on monday dec 5 my family doctor without my knowledge was able to pull a prescription that was not under his penship it was a treatment plan by another specialist. I have been trying to get an answer as to how this has managed to occur but my first attempt resulted in being hung up...

Shoppers Drug Mart / Pharmacy

cp4195 on Dec 5, 2016
SDM at 2945 Jacklin Rd the pharmacy is falling apart orders laying all over the place staff quiting just not professional any longer. It's amazing you guys at head office are allowing employees to go through this type of work environment. In all my previous 23 yrs in the drug store...

Shoppers Drug Mart / Being falsely accused of theft

Meagan Jacko on Dec 2, 2016
I am writing this letter because as of today I have been banned from the Shoppers Drug Mart in Sault Ste. Marie on Second line. I have been falsly accused of theft. I go here to pick up my prescriptions for anxiety and walk around to wait for them. I do not steal nor have I ever been...

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