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On Nov 06, 2023, at 8:45 PM the store cashier, made a mistake, and returned me less money at the online / sur terminal since he checked my winning tickets.
on my suggestion that she was wrong that I had a ticket that was received for 10 CAD, and she gave me back 3 CAD instead of 7 CAD.
She started to argue with me, and to tell me that I was wrong and that she had to go as the machine told her ... and she was giving me a prescription for charging 3 CAD.
She could not understand that she was making a mistake, most likely her knowledge of mathematics was not up to par, so she could not understand that she had made a mistake and that she should add another 4 CAD to me.
My son was with me, who has mental retardation, and he wanted to leave the store when it turned out that I was talking to someone for more than 2 minutes, and he didn't know the person.
When I saw that she couldn't figure out where she was making a mistake in math, she started yelling at me that she was right and I asked her to call the store manager because I had a blue ticket where it said I had 2 free tickets, and one free ticket plus 10 cad. From that 10 CAD, she should have paid for the encore on 3 free tickets for 1 CAD each, that's 3 CAD.
When your manager arrived, even when she was coming towards the cash register, ( listening only to the cashier's explanation) completely unaware of what was happening, she said that she would kick us out, don't worry.
My knowledge of English is not the best, I am a truck driver, and I communicate little with other people, I am alone in the truck cabin, but at least I understand that much.
I said that she must return my money first, and then try to kick us out, and if she is the manager of the store, she should behave a little more politely.
She got annoyed, but after she saw my blue prescription from the terminal, she showed that I was right.
She said to give me my money back and to leave the store and not come back, anymore...
I told her that she could ask me for it only if it was her private store ...
She got even more annoyed and behaved unbecoming of someone who is a manager, she took out her personal phone and started taking pictures of me and my son.
I told her to stop and that I would be sued, because she had no right to take pictures of us, that you had cameras in the store, so that you have our pictures, and you could see what happened.
I think people like her shouldn't be managers, and she doesn't know how to deal with clients.
I sent this same complaint by post to the store manager 4 days ago, but my friend told me that there are online complaints and instructed me to ...
Thank you (you can call me any time)
Vasil Cakovski [protected]
1463 Westcott Rd
Windsor, On, Cad
