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Express Scripts Customer Care Service

Express Scripts Holding Company

1 Express Way
Saint Louis
Missouri
United States - 63121-1824

Customer Support Phone Numbers

 

Express Scripts Complaints & Reviews

Express Scripts / Unethical and Fraudulent Business Practices

An
Annapolitan on 2016-02-09
My Dr prescribed a medication I have been receiving for more than 5 years (through Medco/Express Scripts). This time they (as an agent for my wife's insurance) denied stating there was another "preferred" meaning they take money medication. They are absolutely NOT qualified to...

Express Scripts - Missouri, Saint Louis / Billing and Customer Service

Re
Reviewer42121 on 2016-02-01
On 26 Jan 2016, I submitted an online request with Express Scripts to refill two prescriptions. They ignored my request to be billed and charged my debit card -- not for my out-of-pocket amount but for the greater balance that they should have covered. An e-mail to the company resulted in...

Express Scripts / Broken patient-pharmacy confidentiality

Sc
schann on 2014-12-22
Since I am under 26, I am allowed to be on my parent's healthcare. My problems with Express Scripts arises from their inability to have a functioning database. My parent and I were on the same healthcare account and thus we were on the same Express Scripts account. On their form...

Express Scripts / Prescriptions

Ju
I called Customer Service to cancel 2 prescriptions written by a Nurse Practitioner at my neurologist's office. The Customer Service lady was very nice, told me it was a good thing I had canceled because if the order had already shipped, I could not return the medications and would...

Express Scripts - Pennsylvania, Pipersville / Terrible customer service

Al
Alexa Alizoti on 2014-07-31
I initiated refills for two of my prescriptions and was told that they would ship out together. I needed them before a vacation, so I authorized expedited shipping for $21. I was shocked when I only received one prescription. I immediately called to get the status on the order and was told...

Express Scripts / Bad customer service

Gr
grammymidge on 2014-06-16
These are the issues my husband and I have had to endure when dealing with prescription coverage through Express Scripts.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> 1. When I obtained Express Scripts coverage under with my employer in January 2014, which...

Express Scripts / Medco / Prescriptions & billing

Ch
CherylGraham on 2014-05-23
I had placed an order for ONE item, but instead of getting that order I received MONTELUKAST SOD TABS 10mg, an order I had SPECIFICALLY requested NOT be on "auto" delivery, when I placed the other order on 5/17! Yet, today, 5/23, I DID receive the offending order! When I called Expre...

Express Scripts / business practices

Bo
Bob F. H. on 2014-01-24
Our insurance carrier switched to Express Scripts about a year ago. It has proven to be an impossible situation for many of us. Prescriptions are constantly lost, dosages changed without doctors approval, etc. This doesn't seem to be just human error, it looks more like a company...

Express Scripts / Billing error

Jo
John O. Shambra on 2014-01-12
Since 1/12/2012 I have been billed for Workers Comp Medication.This is in violation of the California Labor Code. Accordingly, I am not obligated to pay for these charges, by Law. It is your error from the git-go. I will not pay for your mistakes. I have been in phone contact with your...

Express Scripts / Losing Rxs ALL THE TIME

Ms
Mstrofdisaster on 2013-02-05
For the 3rd time in 4 months Express Scripts has not received or entered my Rx into their system. Every time I call I get the runaround. This is for a med that if discontinued abrubtly can cause severe side effects. I think as others have wrote that this is criminallly negligent at best...

Express Scripts - Kentucky, Lexington / won't fill my rx

Je
jeffrey j payne on 2013-01-12
lost 2 of my scripts two times, and still insist they have no record for them. i cannot function without them due to bi polar disorder and have been off my meds for days. calling gets me nowhere. email gets me nowhere. my doctor calling gets me nowhere. all we're doing is repeating...

Express Scripts / Customer Service

An
anonymous121512 on 2012-12-16
I called Express Scripts because I had not received my ID card though I had signed up a month ago. It took me three phone calls to get this resolved. The woman who picked up my initial call pretended she couldn't hear me and hung up on me. I am positive she could hear me though...

Express Scripts / I believe this company and its employees are totally incompetent

Sk
Skildrex on 2012-12-01
My complaint is with express scripts in saint louis, mo. on several occasions i have sent prescriptions to this company only to be told over and over again that i did not send the original scripts for certain narcotic medications. after threatening them with complaining to the dea they...

Express Scripts - Oregon / defective pills/incorrect amount

Lo
long time customer on 2012-08-26
We are required to order recurring medications by mail through Express Scripts. Received refill of 90 day supply with some pills in bottle sheared horizontally where the pill is 1/2 of the dose - these were asthma meds. Defective pills, not due to mailing. Pills sheared in 1/2. AND 90 day...

ExpressScripts/CuraScripts / Prescriptions and Refilss

Gy
gyaros on 2012-07-24
My doctor is being asked for new prescriptions too often. I take a lot of meds for a transplant and ExpressScripts and CuraScripts asks for a new prescription, fills it once and tells me I need a new prescription. The screens they display (with my refill data) aren't up to date. They...

Express Scripts - Missouri, St. Louis / Lost ANOTHER prescription in their BLACK HOLE!

Me
metaluna on 2012-07-23
I asked for a supervisor's supervisor this time. TREVOR answered after a 10 minute wait. It has been 3 weeks since I sent them a prescription and they have no record of it. "We'll try to reach your doctor." TRY??? Excuse me, Express Scripts, but I've heard that over 100...

Express Scripts - Missouri, St. Louis / Post office must have lost it...

Me
metaluna on 2012-07-20
Once again, I mailed a prescription to them using their addressed envelope. Eleven days later, I am told by an Express Scripts supervisor that the post office probably lost it. Odd how ALL of my mailings get lost - about 40 orders to date. After 6 years of abuse by this company, I will...

Express Scripts - Missouri, St. Louis / They ignore prescription orders

Me
metaluna on 2012-06-24
Here we go again...after 5 phone calls in a week, they say they never received my doctor's fax, even though I am holding the confirmation. "We have no record of receipt"...HA! It doesn't matter if you order by fax, phone, online or mail, their response is always the same. "We...

Express Scripts - Missouri / poor customer service

Db
DBosshart on 2012-06-22
I just received a generic form of medication from Express Scripts. My doctor does not want me to take any generic medication. The perscription was written almost 1 year ago when no generic was available, but apparently now there is and they refuse to give me the proper medication. Their...

Express Scripts - Missouri, St. Louis / No Bonus for Hardworking Employee

Ja
jaejae45 on 2012-06-20
I work for Express Scripts in St. Louis Mo at the manufacturing facility. On 6/19/2012 we were told by one of the supervisors named Matt Lauer that we would receive a bonus on our checks in the amount of $200 for the pay period on 6/22/2012. but if you had any write-ups then you would not...

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