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Express Scripts

Express Scripts Holding Company

1 Express Way
Saint Louis
United States - 63121-1824
Customer Care

Express Scripts Complaints & Reviews

Express Scripts - Broken patient-pharmacy confidentiality

Posted: 2014-12-22 by    schann
Complaint Rating:  0 % with 0 votes
Since I am under 26, I am allowed to be on my parent's healthcare. My problems with Express Scripts arises from their inability to have a functioning database. My parent and I were on the same healthcare account and thus we were on the same Express Scripts account. On their forms Express...

Express Scripts - Prescriptions

Posted: 2014-11-24 by    Just Do the Right Thing!
Complaint Rating:  0 % with 0 votes
I called Customer Service to cancel 2 prescriptions written by a Nurse Practitioner at my neurologist's office. The Customer Service lady was very nice, told me it was a good thing I had canceled because if the order had already shipped, I could not return the medications and would have...

Express Scripts - Pennsylvania, Pipersville - Terrible customer service

Posted: 2014-07-31 by    Alexa Alizoti
Complaint Rating:  100 % with 1 votes
I initiated refills for two of my prescriptions and was told that they would ship out together. I needed them before a vacation, so I authorized expedited shipping for $21. I was shocked when I only received one prescription. I immediately called to get the status on the order and was told that...

Express Scripts - Bad customer service

Posted: 2014-06-16 by    grammymidge
Complaint Rating:  0 % with 0 votes
These are the issues my husband and I have had to endure when dealing with prescription coverage through Express Scripts.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

1. When I obtained Express Scripts coverage under with my employer in January...

Express Scripts / Medco - Prescriptions & billing

Posted: 2014-05-23 by    CherylGraham
Complaint Rating:  0 % with 0 votes
I had placed an order for ONE item, but instead of getting that order I received MONTELUKAST SOD TABS 10mg, an order I had SPECIFICALLY requested NOT be on "auto" delivery, when I placed the other order on 5/17! Yet, today, 5/23, I DID receive the offending order! When I called Express Scripts/Medco...

Express Scripts - business practices

Posted: 2014-01-24 by    Bob F. H.
Complaint Rating:  100 % with 1 votes
Our insurance carrier switched to Express Scripts about a year ago. It has proven to be an impossible situation for many of us. Prescriptions are constantly lost, dosages changed without doctors approval, etc. This doesn't seem to be just human error, it looks more like a company policy....

Express Scripts Inc - drug dellivery

Posted: 2014-01-17 by    Dick Francavilla
Complaint Rating:  0 % with 0 votes
Express Scripts Inc failed to deliver drug in timely manner, requiring that I purchase locally, When I finally receeived drug via mail from Express Scripts (over three weeks late) I offered to ship back to Express Scripts (they refused). Now they want me to pay for drug I received late, had...

Express Scripts - Billing error

Posted: 2014-01-12 by    John O. Shambra
Complaint Rating:  0 % with 0 votes
Since 1/12/2012 I have been billed for Workers Comp Medication.This is in violation of the California Labor Code. Accordingly, I am not obligated to pay for these charges, by Law. It is your error from the git-go.

I will not pay for your mistakes.

I have been in...

Express Scripts - Losing Rxs ALL THE TIME

Posted: 2013-02-05 by    Mstrofdisaster
Complaint Rating:  100 % with 1 votes
For the 3rd time in 4 months Express Scripts has not received or entered my Rx into their system. Every time I call I get the runaround. This is for a med that if discontinued abrubtly can cause severe side effects. I think as others have wrote that this is criminallly negligent at best, purposeful...

Express Scripts - Kentucky, Lexington - won't fill my rx

Posted: 2013-01-12 by    jeffrey j payne
Complaint Rating:  100 % with 4 votes
lost 2 of my scripts two times, and still insist they have no record for them. i cannot function without them due to bi polar disorder and have been off my meds for days. calling gets me nowhere. email gets me nowhere. my doctor calling gets me nowhere. all we're doing is repeating the...

Express Scripts - Customer Service

Posted: 2012-12-16 by    anonymous121512
Complaint Rating:  100 % with 1 votes
I called Express Scripts because I had not received my ID card though I had signed up a month ago. It took me three phone calls to get this resolved. The woman who picked up my initial call pretended she couldn't hear me and hung up on me. I am positive she could hear me though because...

Express Scripts - I believe this company and its employees are totally incompetent

Posted: 2012-12-01 by    Skildrex
Complaint Rating:  100 % with 1 votes
My complaint is with express scripts in saint louis, mo. on several occasions i have sent prescriptions to this company only to be told over and over again that i did not send the original scripts for certain narcotic medications. after threatening them with complaining to the dea they miraculously...

Express Scripts - Oregon - defective pills/incorrect amount

Posted: 2012-08-26 by    long time customer
Complaint Rating:  100 % with 2 votes
We are required to order recurring medications by mail through Express Scripts. Received refill of 90 day supply with some pills in bottle sheared horizontally where the pill is 1/2 of the dose - these were asthma meds. Defective pills, not due to mailing. Pills sheared in 1/2. AND 90 days supply...

ExpressScripts/CuraScripts - Prescriptions and Refilss

Posted: 2012-07-24 by    gyaros
Complaint Rating:  0 % with 0 votes
My doctor is being asked for new prescriptions too often. I take a lot of meds for a transplant and ExpressScripts and CuraScripts asks for a new prescription, fills it once and tells me I need a new prescription. The screens they display (with my refill data) aren't up to date. They don't...

Express Scripts - Missouri, St. Louis - Lost ANOTHER prescription in their BLACK HOLE!

Posted: 2012-07-23 by    metaluna
Complaint Rating:  100 % with 1 votes
I asked for a supervisor's supervisor this time. TREVOR answered after a 10 minute wait. It has been 3 weeks since I sent them a prescription and they have no record of it. "We'll try to reach your doctor." TRY??? Excuse me, Express Scripts, but I've heard that over 100 times...

Express Scripts - Missouri, St. Louis - Post office must have lost it...

Posted: 2012-07-20 by    metaluna
Complaint Rating:  100 % with 1 votes
Once again, I mailed a prescription to them using their addressed envelope. Eleven days later, I am told by an Express Scripts supervisor that the post office probably lost it. Odd how ALL of my mailings get lost - about 40 orders to date. After 6 years of abuse by this company, I will continue...

Express Scripts - Missouri, St. Louis - They ignore prescription orders

Posted: 2012-06-24 by    metaluna
Complaint Rating:  100 % with 1 votes
Here we go again...after 5 phone calls in a week, they say they never received my doctor's fax, even though I am holding the confirmation. "We have no record of receipt"...HA! It doesn't matter if you order by fax, phone, online or mail, their response is always the same. "We will...

Express Scripts - Missouri - poor customer service

Posted: 2012-06-22 by    DBosshart
Complaint Rating:  100 % with 1 votes
I just received a generic form of medication from Express Scripts. My doctor does not want me to take any generic medication. The perscription was written almost 1 year ago when no generic was available, but apparently now there is and they refuse to give me the proper medication. Their pharmacist...

Express Scripts - Missouri, St. Louis - No Bonus for Hardworking Employee

Posted: 2012-06-20 by    jaejae45
Complaint Rating:  100 % with 2 votes
I work for Express Scripts in St. Louis Mo at the manufacturing facility. On 6/19/2012 we were told by one of the supervisors named Matt Lauer that we would receive a bonus on our checks in the amount of $200 for the pay period on 6/22/2012. but if you had any write-ups then you would not receive...

Express Scripts - Missouri, St. Louis - Take their time sending life saving drugs

Posted: 2012-03-06 by    metaluna
Complaint Rating:  100 % with 3 votes
I got my other 2 prescriptions after 3 weeks from mail ordering them but it took 5 phone calls from me, each averaging 45 minutes. More lame promises from them saying they would overnight them...they never did, they never do and they never will. I don't know how they stay in business and...

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